SCL Health is a faith-based, nonprofit health care organization headquartered in Broomfield with facilities located in Colorado, Kansas and Montana. SCL Health operates:
9 hospitals 4 safety net clinics 1 children's mental health treatment center 190+ ambulatory service centers Interested in making a difference? Then check us out. Our rich heritage and mission, and our focus on health care delivery that values person-centered care, excellence and accountability are a winning combination as we bring healthâ??and hopeâ??to our patients.
Our ministry is dedicated to improving the health of the communities and individuals we serve, especially those who are poor and vulnerable.
The Process Manager is a role within the IT Service Management (ITSM) Office. This individual autonomously manages the day to day operations of the designated ITSM process(es). The Process Manager is knowledgeable in all phases of the designated process and can determine the appropriate action necessary to resolve any potential issues up to and including escalating to the Process Owner for circumstances beyond the scope of the Problem Manager's role. This individual has the authority to accept or reject inputs and outputs to the designated process(es). This individual in this role facilitates regular review meetings as well as ad-hoc urgent meetings with cross-functional leaders and stakeholders to manage the day to day requirements of the process. The ITSM Process Manager ensures each defined step of the process is executed appropriately. Qualifications
This employee will be expected to do the following:
Responsible to assist in creating the Problem process for the STSC Department at SCL Health.
Responsible for producing Key Performance Indicators (KPIâ??s) and ensuring there is a reduction in incidents and / or minimizing the impact of these incidents via problem management.
Produces Problem Management reports and management information
Needs to have innovative approach as problems are unique and need to use different RCA techniques
Identifies trends and potential Problem sources (by reviewing Incident and Problem analysis)
Prevents the replication of Problems across multiple systems
Reviews the efficiency and effectiveness of the Problem control process
Monitors the effectiveness of error control and makes recommendations for improvements
Maintains inventory of problems under analysis and their current progress and status
Follows up issues and progress with problem owners where necessary
Drive all problems towards root cause identification and permanent fix
Good Interpersonal skills and organizational skills required
SCL Health is a faith-based, nonprofit healthcare organization that operates eight hospitals, four safety net clinics, one children’s mental health center and more than 190 ambulatory service centers in three states – Colorado, Kansas and Montana. The health system includes 15,000 full-time associates and more than 500 employed providers.