Don't wait to apply. We havetraining classes starting soon that are designed to set you up for success!You want more challenge. You want moreopportunity. Even more, you want the chance to make an impact the lives ofothers. We want more people like you. When you join us as a Customer ServiceAdvocate for Optum, partof the UnitedHealth Group family of businesses, you'll have the opportunity to make a difference in the lives of ourhealth plan members each day as they look to you as their trusted advisor andadvocate. You'll be empowered to compassionately deliver an exceptionalexperience to between 50 to 70 callers per day, always remembering that thereis a real person on the other end of the phone who is looking for help,guidance, and support. You'll help them make informed decisions about theircare services by answering their questions, resolving their issues or helpingthem enroll in and/or select a health plan. You'll do this by developing andmaintaining a productive relationship and interaction with all callers, whileproviding personalized, and consultative education and information. Here, you'lljoin us on a mission to deliver the best customer service in the health careindustry. Period. Your compassion and customer service expertise combined withour support, training and development will ensure your success. This is nosmall opportunity. This is where you can bring your compassion for others whiledoing your life's best work.(sm)To learn even more about this position, hear from other Customer ServiceAdvocates. Click here to watch a short video about the job: http://uhg.hr/customerserviceadvocate1 (Note: these videos are labeled with our internal job titleof Health Advisor)PrimaryResponsibilities:Includes receipt and data entry ofinformation, routing cases to clinical staff, manages the referrals process,processing of incoming and outgoing referralsIncludes intake, notification andcensus roles Generally work is self-directed andnot prescribedWorks with less structured, morecomplex issuesServes as a resource to others andas part of a teamAssess and interprets customer needsand requirementsPrioritizes and organizes own workto meet agreed upon deadlines
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.