SUMMARY: The Guest Relations Specialist is responsible for providing a welcoming presence and excellent service to patients, families, visitors, and staff through the information we impart, and the personal attention we give each guest.
As a Family Support Services staff member, the Guest Relations Specialist will demonstrate a commitment to Cook Children's Health Care System Operating Values, as follows, integrating them into each job function. Live quality while improving efficiency. Challenge the status quo by allowing innovation to be integrated into daily work. Think creatively, plan analytically and then act decisively. Communicate in an open, respectful, timely and effective manner. Encourage personal fulfillment, optimism and joy in the workplace.
QUALIFICATIONS: High School Diploma or GED required; college degree preferred. Minimum 3 years' experience professional work experience required; health care setting preferred. Computer proficiency required. Collaborative work ethic, independent problem solving skills, attention to detail, positive and professional demeanor with high integrity and ethics are all qualities necessary to be successful in this position. Available to meet the needs of the department by working additional shifts, including evenings, holidays, and weekend shifts. Ability to read, write, and speak Spanish preferred.
Cook Children's is an EOE/AA - Minority/Females/Disability/Vet
Cook Children's Health Care System is a not-for-profit, nationally recognized pediatric health care organization comprised of eight entities – a Medical Center, Physician Network, Home Health company, Northeast Hospital, Pediatric Surgery Center, Health Plan, Health Services Inc., and Health Foundation.Cook Children's Medical Center Based in Fort Worth, Texas, the integrated system has more than 6...0 primary and specialty care offices throughout North Texas. Its service region includes Denton, Hood, Johnson, Parker, Tarrant and Wise counties, with an additional referral area encompassing nearly half the state.Cook Children's traces its roots back to 1918, but throughout its continual change and robust growth, it still embraces an inspiring promise – to improve the health of every child in its region through the prevention and treatment of illness, disease and injury. To live up to this promise, Cook Children's combines the art of caring with the use of leading technology and extraordinary collaboration to provide exceptional care for every child, every day.History – Cook Children's has a rich history of nearly a century of caring for children.Our Promise – Knowing that every child's life is sacred, it is the promise of Cook Children's to improve the health of every child in our region through the prevention and treatment of illness, disease and injury.Companies – Based in Fort Worth, Texas, Cook Children's is a not-for-profit organization that is comprised of eight nationally recognized companies.Community Health Outreach – Cook Children's Community Health Outreach works together with over 150 partner organizations to improve the safety and health of at-risk children through education, disease and injury prevention and support.Clinical Research – Cook Children's is home to a skilled team of research-minded physicians, nurses and health care professionals and administrators who drive our commitment to excellent clinical care and the search for medical advances.Public Relations – Cook Children's Public Relations works with national and local media outlets, produces Cook Children's publications, coordinates special events and helps develop key relationships within the community.Contractor & Vendor Information – Cook Children's contractors and vendors must ensure their employees are knowledgeable about working with our organization.Sponsorship guidelines – Cook Children's sponsors a select number of events that are strongly aligned with its promise to improve the health of every child in the region through the prevention and treatment of illness, disease and injury.