Discharge Nursing Coordinator - East Orlando Strategic Initiatives – East Orlando – Part Time
East Orlando seeks to hire Discharge Nursing Coordinator who will embrace our mission to extend the healing ministry of Christ.
Florida Hospital East Orlando, a 293-bed full service community hospital that serves as one of Florida Hospital's seven satellite facilities, became part of the Florida Hospital system in 1990. At Florida Hospital East Orlando, we strive to improve our patients' quality of life through a holistic approach to health care — mind, body and spirit — while remaining at the forefront of medical innovation. During the past ten years, we've invested more than $122 million in facility improvements to serve the growing community. Among the recent additions and openings, we have an expanded emergency room, a center for Medical Simulation and Education, a Children's Emergency Center, a Renovated Cancer Institute, and a new 40-bed inpatient nursing unit. The hospital is also home to the Florida Hospital Orthopedic Institute at East Orlando as well as a comprehensive urology program.
M-F, 2pm – 6pm
The Discharge Coordinator makes post discharge phone calls to both inpatients and Emergency Department patients, answers general questions patients may have, and receives feedback regarding their patient experience. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
Pleasant telephone manner and organizational skills
Proficient computer skills and medical terminology required
Critical thinking and ability to prioritize
Proficient in Microsoft Outlook, Excel, and Word
Bilingual proficiency: English required/Spanish (preferred)
Associate's degree in Nursing
Minimum of three years' experience with direct patient care: inpatient, acute.
Bachelor of Science degree in Nursing (preferred)
Experience in risk management, discharge planning or complaint management (preferred)
Licensure, Certification, or Registration Required:
Current, valid State of Florida license as a registered professional nurse
Demonstrates through behavior Florida Hospital's Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization's Performance Excellence Program
Makes telephone contact with patients within 24-48 hours after discharge to assess patient education, compliance with discharge instructions, and patient satisfaction.
Serves as a liaison between discharged patients and professional staff and clinical departments. Answers questions regarding discharge instructions and uses available resources to provide immediate service recovery.
Uses a centralized database to record and track patients' responses. Supports the clinical managers in recognizing employees deserving recognition as they are identified in the discharge telephone process and performance improvement.
Intervenes promptly when issues are reported after discharge. Makes recommendations for both process and performance improvement.
Uses key words and phrases to strengthen the overall impression of FH. Serves as a role model for the FH patient experience.
Responds to calls from staff and patients to serve as a liaison between clinical/non-clinical staff and patients/families to facilitate two-way communication, support, and information. Facilitates communication for families with the medical team; provides necessary information and comfort measures. Responds to conflict situations with
Florida Hospital is dedicated to improving lives not only in Central Florida, but also around the world. As a destination hospital, we are committed to serving the health care needs of our patients with a holistic approach to ...heal the mind, body and spirit. We strive to be the hospital of choice for patients, physicians and employees. Over the last 100 years, Florida Hospital’s mission remains unchanged: to extend the healing ministry of Christ.