As one of the nation's leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children â“ even those who may never enter our doors â“ through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
Nemours is seeking a Communications Analyst (Telecommunications), FULL-TIME to join our team in Wilmington, Delaware.
As the birthplace of the Nemours healthcare system, the Nemours/Alfred I. duPont Hospital for Children in Wilmington, Del. honors our legacy of delivering exceptional care to the children of the Delaware Valley and beyond. Ranked among the nation's best pediatric hospitals by U.S. News &; World Report and honored with the ANCC's Magnet Designation for excellence in nursing practice, we offer intensive and acute inpatient and outpatient services covering more than 30 pediatric specialties. We recently completed a multi-phase hospital expansion that includes new inpatient rooms, Pediatric Intensive Care Unit and Emergency Department. Additionally, Nemours duPont Pediatrics allows us to reach more children across the region through community-based physician services and collaborative partnerships with health and hospital systems.
The Communications Analyst is responsible for the maintenance and support of voice networking systems across the enterprise. This position will require advanced knowledge of telephone systems to facilitate administration responsibilities.
Perform routine systems tasks (upgrades, back-ups, etc) and resolve assigned Help Desk tickets in a manner consistent with service level guidelines and Nemours customer service expectations.
Interact with customers and establish customer relationships to gather and analyze customer needs, assess available resources and determine optimal solutions.
Coordinate vendors, maintenance and upgrades to minimize downtime and/or impact on end users.
Assist with the design, development and implementation of voice, data and video services that will be used to support the Enterprise and its satellites, coordinating with members of other enterprise functional teams to ensure departmental goals are supported.
Monitor, analyze and correct voice/data system errors and initiate service calls as required.
Proactively monitor and analyze system resources to ensure optimal performance, applying system level patches or upgrades as necessary and coordinating system backups to ensure accuracy and integrity.
Administer user accounts and security access, providing documentation and training to users prior to implementation of new accounts and/or products, as necessary.
Accurately document instances of hardware failure, repair, installation, and removal.
Associate's Degree required.
Minimum of one (1) to three (3) years' experience required.
Excellent team and interpersonal skills.
Able to work with a minimum of supervision.
Clear, analytical thinking. Detail oriented.
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique âœBridge to a Healthy Futureâ pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.