As one of the nation's leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children â“ even those who may never enter our doors â“ through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
The Supervisor position actively assists in the daily operations of all aspects of the Emergency Department Patient Access team which includes; registration, admissions, verification, authorization and scheduling. This position assures that each function is operating in such a manner that productivity, accuracy, customer service skills, and regulatory requirements are maintained at a very high level. Responsibilities include interviewing, training new associates; planning, assigning and directing work; contributing to performance appraisals; providing timely feedback; addressing customer concerns and resolving problems. This supervisor is responsible for gathering data to ensure accurate demographic and insurance information as well as identify the need for training or coaching. This position is also accountable for maintaining and managing appropriate staffing, and assisting in the development of policies and procedures for continuous improvement
Performs daily quality and auditing of associate performance and provides timely feedback and education when necessary.
Quantifies findings and presents to management on a monthly basis.
Responsible for all aspects of staffing including but not limited to: scheduling, timekeeping, time off requests, and daily work assignments.
Responsible for providing all new associates with a schedule of educational requirements, orientation and ensures proper training and completion of competencies.
Recommends and implements department procedural changes for continuous improvement and activiti
Oversees departmental cash control
Prepares monthly reports for internal and external management and maintains monthly data for associate scorecards.
Assist Manager with personnel actions including, but not limited to: hiring, performance appraisals, promotions, transfers, and counseling.
Also ensures that all department and organization policies and procedures are followed Assume on-call responsibilities for problem solving, support and if necessary staffing in critical situations Actively participates and develops various department and organization committee meetings.
Establishes planned accountability to assure meeting acceptable standard of production and quality while providing constructive feedback during 1x1 monthly performance reviews.
Adheres to and models all departmental and organizational policies, procedures and standards of behavior.
High School Diploma
NAHAM or HFMA certification required or obtained within first 18 months
Healthcare Certification Preferred- CHAA, CRCR
Hours: Sunday thru Thursday, 3pm-11:30pm
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique âœBridge to a Healthy Futureâ pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.