Administrative Assistant - Administration , Division of Otolaryngology
Nemours Childrenâ€™s Health System
February 26, 2018
As one of the nation's leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children â“ even those who may never enter our doors â“ through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
This position is responsible for:
o Providing administrative support functions which further the clinical, educational and research missions of the Department of Surgery and its Surgical Divisions. In addition, this individual will provide administrative and clinical secretarial support to the Department Chair or Division Chief, and other physicians and clinical staff, as assigned.
o Participation in Continuous Improvement activities which advance the efficiency and effectiveness of the department and/or division operations.
o Excellence in customer service that promotes patient, staff, colleague and customer satisfaction which reflects and advances the Mission, Vision and Values of Nemours. Adheres to the Nemours Standards of Behavior.
Providing administrative support functions which further the clinical, educational and research missions of the Department of Surgery and its Surgical Divisions.
This individual will provide administrative and clinical secretarial support to the Department Chair or Division Chief, and other physicians and clinical staff, as assigned.
Participation in Continuous Improvement activities which advance the efficiency and effectiveness of the department and/or division operations.
Provide daily administrative support to the Department Chair or Division Chief. Assist in the coordination and support of enterprise/departmental/divisional projects and initiatives.
Coordinate and maintain oversight of calendars to ensure an accurate schedule of appointments, including administrative and patient care activities at all service sites for the Department Chair or Division Chief, and other assigned providers. Schedule meetings as directed.
Coordinate and schedule patient care activities, including office visits, surgical procedures, hospital admissions and other ancillary healthcare services at all service sites for assigned physicians. Adhere to Nemours Reliable Methods and Standard Business Processes.
Manage and provide oversight of the Divisional master schedule, including appointment templates and operating room (OR) block time, at all service sites, to facilitate patient access, timely delivery of care and optimize productivity. Process clinic cancellation requests (CCR's), following Nemours/Departmental protocols.
Promptly and courteously handle telephone calls to/from internal and external customers, including patients, parents, guardians, referring physicians, insurance companies, affiliate hospitals, etc. Utilize proper telephone etiquette. Take accurate messages; triage calls appropriately. Document conversations, per standard protocols, in Epic telephone encounters.
Maintain divisional records, including files and electronic communications, databases, spreadsheets, etc. Distribute information and reports as directed.
3-5 years of job related experience.
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique âœBridge to a Healthy Futureâ pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.