As one of the nation's leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children â“ even those who may never enter our doors â“ through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
To provide primary care patients telephone access to a highly skilled and trained registered nurse who accurately answers their questions and addresses their medical concerns during hours when the primary care offices are closed. To provide first line response to patient questions and concerns with escalation to the primary care on-call physician when necessary. To insure continuity of care, communicates the patient's condition and plan of care to other health team members.
Accurately assesses each patient's condition by actively listening to callers and asking probative questions. Identifies emergent situations and effectively transfers life threatening calls to appropriate agencies per protocol.
Provides appropriate and courteous telephone advice including plan of care and patient education to callers according to approved protocols.
Appropriately and accurately documents initial and ongoing telephone conversations with documentation being completed immediately after the call ends.
Places outbound follow up calls to caregivers as needed.
Accurately communicates information to physician on call as needed either over the telephone or by routing the necessary information to the physician through EPIC.
Meets unit expectations for call volumes, call duration and customer service expectations.
Works autonomously while adhering to organizational standards and core values.
Attends and participates in staff meetings and required departmental meetings.
Appropriately utilizes and maintains Nemours supplied equipment; ability to troubleshoot technology issues to ensure uninterrupted service to patients.
Upon hire the KHOC nurse must either have a current, unrestricted DE and must be able to obtained within 90 days of hire date their PA, NJ, Registered Nurse Licenses . The KHOC associate must not work autonomously until all licensure is obtained and verified, but can shadow, and train with a KHOC preceptor, but cannot provide medical advice for states the associates have not obtained licenses for.
Current plan for obtaining a Bachelor of Science in Nursing degree if not already achieved
Must live within a 60 minute commute of the Nemours/Alfred I duPont Hospital.
Although this is a work from home position once orientation is completed, there may be times you will be required to work from the hospital, or attend mandatory hospital based meetings.
Bilingual, Spanish speaking skills are a plus.
Experience with Electronic Medical Records (EMR) is a plus.
This is a .1 FTE and the schedule will be based on: .1 per pay, 4 overnights per year, priority is weekends. Must work 8 hours per pay, 24 hours in a 6 week period.
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique âœBridge to a Healthy Futureâ pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.