Patient Services Rep II - Administration Radiology
Nemours Childrenâ€™s Health System
February 26, 2018
As one of the nation's leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children â“ even those who may never enter our doors â“ through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
Responsible for organizing and operating the office systems related to appointment scheduling, patient intake including data verification, charge entry and cash collection, statistical tracking office communications, word processing and filing of patient records.
Receive patients in a professional and caring manner.
Gather and update information regarding demographics and insurance in a respectful and confidential fashion.
Schedule and confirm appointments for diagnostic testing.
Obtain authorization and pre-certification for consultations and diagnostic testing.
Document and follow up on referrals.
Document and follow up on no-shows and cancellations.
Answer telephone using proper phone etiquette and direct calls accordingly.
Maintain content and organization of medical records.
Register patients for Medical Imaging studies, collect payments from patients, post charges according to procedures, provide receipts and appropriately document all financial transactionsThis includes cash reconciliation and bank deposit preparation.
Order clerical and clinical supplies and maintain records.
Monitor waiting rooms and keep patients informed as to schedule delays.
Advise families regarding obtaining Medicaid coverage and/or Nemours Financial Assistance for their children.
Assist with arrangements for transportation
Assist with patient flow in Medical Imaging Prepare office communications Participate in quality improvement activities Filing of patient charts, correspondence and related documentation scan documents into EPIC.
Maintain inventory of supplies and forms Open and sort mail, lab reports and consultation reports.
Stamp âœreceivedâ and distribute for Provider review.
Maintain knowledge of PACS system to assist patients with copies of studies performed in Medical Imaging. Upload outside images into PACS.
Accepts feedback Asks questions for clarification Gives accurate information Makes suggestions for improvements Is willing to accept change Works as a team member Uses listening skills Manages resources prudently Takes direction Thinks pro-actively Establishes positive rapport with patients and families, uses AIDET Reports to duty promptly and utilizes time effectively to provide clerical support Utilizes sick and vacation days appropriately Participated in conferences/in-services Attends staff meetings
*High School diploma or equivalent
*Computer/typing skills required
*Clerical experience in a physician's office preferred.
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique âœBridge to a Healthy Futureâ pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.