Part - time Patient Registration Representative - Glendale, AZ
March 2, 2018
Position Description:Healthcare isn't just changing. It's growing more complex every day. ICD-10 Coding replaces ICD-9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that's what fueled these exciting new opportunities. Who are we? Optum360. We're a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide. If you're looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process.Primary Responsibilities:Obtaining appropriate patient identificationCollecting accurate and thorough patient demographic dataObtaining insurance information and verifying eligibility and benefitsDetermining and collecting patient financial liabilityReferring patients to the Patient Registration Specialist as needed for assistance with financial counseling and / or clearanceRegistration:Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation unitsEnsures complete, accurate and timely entry of demographic information into the ADT system at the time of registrationProperly identifies the patient to ensure medical record numbers are not duplicatedResponsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and completeMeet CMS billing requirements for the completion of the MSP, issue of the Important Message from Medicare and the Observation Notice as well as other requirements if applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposesCollects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursementCarefully reviews all information entered in ADT on pre-registered accounts.Verifies all information with patient at time of registration; corrects any errors identifiedIdentifies all forms requiring patient / guarantor signature and obtains signaturesEnsures all required documents are scanned into the appropriate system(s)Identifies all appropriate printed material hand-outs for the patient and provides them to the patient / guarantor (Patient Rights and Responsibilities, HIPAA Privacy Act notification, Advance Directive, etc.)Follows "downtime" procedures by manually entering patient information; identifying patient's MRN in the MPI database, assigning a financial number; and accurately entering all information when the ADT system is liveFollows EMTALA - compliant registration steps for both Emergency Department and Labor and Delivery areasAssesses self-pay patients for presumptive eligibility and when appropriate, initiates the processIn the Emergency Department follows protocol for special cases, including but not limited to 5150, Sexual Assault Response Team (SART), Domestic Violence patients, Child Protective Services, incarcerated patients, Worker Compensation patients, auto accidents, animal bite reporting, etc. as requiredMonitors and addresses tasks associated with the Mede / Analytics PAI tool.Verification, Authorization and Compliance:Follows approved scripting, verifies insurance benefits on all patients registered daily by using electronic verification systems or by contacting payers directly to determine the level of insurance coverageThoroughly and accurately documents insurance verification information in the ADT system, identifying deductibles, copayments, coinsurance, and policy limitationsObtains referral, authorization and pre-certification information; documents this information in the ADT system and submits notices of admission when necessaryVerifies medical necessity check has been completed for outpatient services. If not completed and only when appropriate, uses technology tool to complete medical necessity check and / or notifies patient that an ABN will need to be signedIdentifies payer requirements for medical necessityVerifies patient liabilities with payers, calculates patient's payment, and requests payment at the time of registrationIdentifies any outstanding balance due from previous visits, notifies patient and requests patient paymentSets up payment plans for patients who cannot pay their entire current copayment and / or past balance in one paymentThoroughly and accurately documents the conversation with the patient regarding financial liabilities and agreement to payWhen collecting patient payments, follows department policy and procedure regarding applying payment to the patient's account and providing a receipt for paymentClarifies division of financial responsibility if payment for services is split between a medical group and an insurance company. Ensures this information is clearly documented in the ADT systemWhen necessary, escalates accounts to appropriate Patient Registration Leadership Staff, based on outcomes of the verification process and patient's ability to payComplies with HIPPA, PHI and its implications, ABN, MSP, EMTALA, etc. and other regulations which affect the registration processFinancial Processing and Assistance:Understands and follows the "Delay / Defer" procedure and escalates accounts that do not meet financial clearance standards to Patient Registration Leadership immediately.Explains the Payment and Billing Assistance Program to all patients regardless of financial concerns or limitations. Refers patients to Patient Registration Specialist as appropriate.Documents the referral to the Patient Registration Specialist in the ADT system.Provides financial clearance services to self-pay patients prior to discharge or within 24-business hours.Acts as resource to other hospital departments regarding insurance benefits and requirements and collaborates with other departments, as needed, to ensure proper compliance with third party payer requirements.Other Duties:Understands and follows the Cashier Policy and Procedures.Properly handles credit card transactions in accordance with PCI - DSS standards and guidelines. Will have access to both single card transactions as well as access to data from multiple transactions or reports and files containing bulk transactional information containing un-encrypted or un-redacted credit card information.If required by facility, inventories and stores patient's valuables following proper procedure.Works with physician offices and clinical areas to collect and share patient information and to help update these stakeholders on changes in patient registration requirements, processes or programs.The above statements reflect the general details considered necessary to describe the essential functions of the job as identified, and shall not be considered as a detailed description of all work requirements that may be inherent in the position.
Required Qualifications:High School Diploma / GED (or higher)1+ years of registration experience within a physician office and / or hospitalUnderstanding of Insurance Policies and ProceduresKnowledge of Medical TerminologyPrevious experience in requesting and processing financial paymentsPrevious experience working with Microsoft Office products including Word (ability to create, edit, and save documents), Excel (ability to create, edit, and save documents), and Outlook (ability to send and receive emails and appointments) Available to work 20 hours a week within operating hours of the sitePreferred Qualifications: Bilingual fluency in English and SpanishCareers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UHG, Phoenix, AZ, clinical, medicine, registration
Internal Number: 746358
About UnitedHealth Group
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.