Summary: Anindependent contributing IT professional within the Desktop Engineering familydeveloping and applying technical expertise in two or more IT disciplines thatsupport Cook Children's technical infrastructure.
Primary focus will be on Windows printer serveradministration and will include the following day to day responsibilities:
Serve as an escalation point for printer / printing issues
Monitor and remediate any system health concerns ofEnterprise Print Services on Microsoft print servers within the productionenvironment.
Support maintenance and updates of configuration or recoverydocumentation for designated systems.
Support improvement of performance and availabilitystandards of the technical solutions through continual service improvement.
Support compliance with policies and procedures
Ensure problems, error conditions, and system events arepromptly and appropriately addressed.
Work with vendors as directed to ensure appropriate andtimely resolution of widespread and/or complex printing related issues.
Position requires at least 5 years of direct experience anda high school diploma or equivalent OR an Associates Degree in IS and at least4 years of direct experience.
BA/BS degree in IS or Business is preferred.
Flexibility is a must and after hours on-call may occurrequiring remote troubleshooting or on-site troubleshooting.
Print Server Administrator experience working with WindowsPrint Services on Windows 2008 and 2012 servers.
Day-to-Day sustainment of an enterprise print servicesenvironment.
Knowledge of core features to include networking, ActiveDirectory, domain controllers, DHCP, DNS, and virtual integration in enterpriseenvironment.
Other responsibilities may include: Supporting desktop and laptopWindows based operating systems, computer hardware troubleshooting, applicationmonitoring and support, system based monitoring utilizing respective enterpriselevel monitoring tools, Microsoft Office and Exchange troubleshooting, activedirectory group policy and security troubleshooting, system imaging utilizingenterprise level tools, network and telecommunications tier-1 and tier-2 leveltroubleshooting, mentorship of junior level desktop engineering staff,purchasing and fiscal responsibility and oversight of system replacement andspare part hardware components.
Jobs in this family are responsible for developing, testing,maintaining, installing, and/or deploying technologies. In addition, theyare responsible for the establishment, development, and promotion of standardarchitectures, as well as hardware and software components. This roleprovides consulting services to application development teams and/or customersregarding technologies and the application of specific technology standards.
Internal Number: 40589
About Cook Children's Health Care System
Cook Children's Health Care System is a not-for-profit, nationally recognized pediatric health care organization comprised of eight entities – a Medical Center, Physician Network, Home Health company, Northeast Hospital, Pediatric Surgery Center, Health Plan, Health Services Inc., and Health Foundation.Cook Children's Medical Center Based in Fort Worth, Texas, the integrated system has more than 60 primary and specialty care offices throughout North Texas. Its service region includes Denton, Hood, Johnson, Parker, Tarrant and Wise counties, with an additional referral area encompassing nearly half the state.Cook Children's traces its roots back to 1918, but throughout its continual change and robust growth, it still embraces an inspiring promise – to improve the health of every child in its region through the prevention and treatment of illness, disease and injury. To live up to this promise, Cook Children's combines the art of caring with the use of leading technology and extraordinary collaboration to provide exceptional care for every child, every day.History – Cook Children's has a rich history of nearly a century of caring for children.Our Promise – Knowing that every child's ...life is sacred, it is the promise of Cook Children's to improve the health of every child in our region through the prevention and treatment of illness, disease and injury.Companies – Based in Fort Worth, Texas, Cook Children's is a not-for-profit organization that is comprised of eight nationally recognized companies.Community Health Outreach – Cook Children's Community Health Outreach works together with over 150 partner organizations to improve the safety and health of at-risk children through education, disease and injury prevention and support.Clinical Research – Cook Children's is home to a skilled team of research-minded physicians, nurses and health care professionals and administrators who drive our commitment to excellent clinical care and the search for medical advances.Public Relations – Cook Children's Public Relations works with national and local media outlets, produces Cook Children's publications, coordinates special events and helps develop key relationships within the community.Contractor & Vendor Information – Cook Children's contractors and vendors must ensure their employees are knowledgeable about working with our organization.Sponsorship guidelines – Cook Children's sponsors a select number of events that are strongly aligned with its promise to improve the health of every child in the region through the prevention and treatment of illness, disease and injury.