Summary: Emerging IT professional within the DesktopEngineering family developing and applying technical expertise in one or moreIT disciplines that support Cook Children's technical infrastructure.
Disciplines for this job description include:
Supporting desktop and laptop Windows based operatingsystems.
Computer hardware troubleshooting.
Application monitoring and support.
System based monitoring utilizing respective enterpriselevel monitoring tools.
Microsoft Office and Exchange troubleshooting.
Active directory group policy and security troubleshooting.
System imaging utilizing enterprise level tools.
Network and telecommunications tier-1 level troubleshooting.
Position requires at least 3 years of direct experience anda high school diploma or equivalent OR an Associate's Degree in IS and at least2 years of direct experience.
BA/BS degree in IS or Businesspreferred.
Certification A+ certification is preferred.
Jobs in this family are responsible for developing, testing,maintaining, installing, and/or deploying technologies. In addition, theyare responsible for the establishment, development, and promotion of standardarchitectures, as well as hardware and software components. This roleprovides consulting services to application development teams and/or customersregarding technologies and the application of specific technology standards