Florida Hospital Kissimmee seeks to hire a Nurse Manager who will embrace our mission to extend the healing ministry of Christ.
Florida Hospital Kissimmee is a 163 bed community-focused hospital, conveniently located near Walt Disney World. The team here is dedicated to bringing mission-focused, faith-based care to residents and visitors of Osceola and Orange Counties. At the heart of our latest expansion is a new, three-story tower featuring 80 expansive, private patient rooms and a host of modern amenities and technologies. Because we believe family support is an essential part of health and healing, we've included large, beautifully decorated family waiting areas with the comforts of home. Plus, each patient room includes ample space for visiting loved ones to relax, work and sleep.
Our Emergency Department is located in one of the fastest-growing communities in Osceola County, close to Walt Disney World entertainment complex and local attractions. The unit consists of 35 monitored beds, two trauma rooms, dedicated pediatric rooms, and is a certified stroke center. We see over 60,000 patients each year, serving all age groups with the best in community-based acute, medical and surgical care. The department also utilizes LEAN principles in an effort to promote safe and efficient throughput.
The Nurse Manager (NM) is a registered professional nurse who has the most direct impact on the care and services that patients and families require throughout their hospital experience. The NM is directly responsible to the Director of Nursing (DON) or Chief Nursing Officer (CNO) and is responsible for the continual operation of a specified nursing unit. The NM is able to demonstrate critical thinking skills, creativity, and has the knowledge to manage resources to achieve quality performance, positive employee relations, and compliance with hospital guidelines. The NM is skilled in coaching, motivating, mentoring, and leading a professional and technical team in the delivery of services for our patient population. The NM assures quality of care is delivered for our patients and demonstrates effective stewardship of scarce resources. The NM is the change agent for the assigned areas of responsibility and is responsible for implementing any changes that the unit is required to undergo. The NM actively participates in outstanding customer service, including service to patients, families, physicians, and other contacts, and accepts responsibility in maintaining relationships that are equally respectful to all.
Bachelor of Science degree in Nursing (BSN) or Master of Science degree in Nursing (MSN) either upon hire/promotion or within 36 months of hire/promotion
Minimum two years acute care nursing practice experience
Demonstrates Human Resource Management competencies
Demonstrates Financial Management competencies
Demonstrates the ability to lead Performance Improvement initiatives on their assigned unit
Demonstrates the ability to Think Critically and Utilize Technology in relation to the operations of the unit and delivery of patient care
Demonstrates Leadership and Clinical Practice Knowledge
Demonstrates good Communication and Relationship Building skills
Acts as a role model for Professionalism on their assigned unit of employment
Specific skills as delineated by the unit of employment (see competencies)
Bachelor of Science degree in Nursing (BSN) or Master of Science degree in Nursing (MSN) at time of hire/promotion highly preferred (preferred)
Prior management experience (preferred)
Specific education and experience as delineated by the unit of employment (see competencies) (preferred)
Specific knowledge and skills as delineated by the unit of employment (see competencies) (preferred)
Licensure, Certification, or Registration Required:
Current, valid State of Florida license as a registered professional nurse
Professional certification from a national organization (Preferred)
Demonstrates through behavior Florida Hospital's Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization's Performance Excellence Program
Human Resource Management – Monitors performance of the staff and takes corrective action for improvement as appropriate. Uses independent judgment to:
Selects applicant for interview and hire and assures appropriate orientation.
Suspend or invoke other discipline for work infractions, performance deficiencies and conduct violations by exercising supervisory authority.
Evaluates supervised employees, recommends promotion of supervised employees, and recommends bonuses and awarding of other discretionary rewards to supervised employees. In collaboration with the Human Resources Department, terminates supervised employees, where appropriate.
The assignment of employees to particular duties or activities or to authorize and assign overtime to employees where appropriate.
The adjustment/resolution of complaints, concerns, and problems of supervised employees regarding work assignments, hours of work overtime scheduling, and other work-related matters.
Assures diversity of staff is positively fostered in the work environment. Actively involves all groups in shared decision-making where appropriate.
Uses skill in effective conflict management and is able to reach a common goal and resolve conflicts
Creates a work environment that addresses the physical and emotional needs of the staff and one that is conducive to retention of the staff.
Financial Management – Understands health care economics, public policy, and finance as it pertains to the delivery of patient care.
Understands the broad impact of reimbursement on the delivery of patient care services, including but not limited to Medicare, Managed care, Medicaid, third party providers, challenges to current health care policies, and key legislative initiatives at the local, state, and national level.
Develops, analyzes, and interprets unit-department based budgeting. Maintains staffing and scheduling, and resource utilization within budgeted targets for the unit.
Fosters patient, family, staff, and physician satisfaction. Understands the impact of dissatisfaction on the business goals of the unit.
Is involved in capital budgeting; may be required to produce a cost benefit analysis to justify requested equipment.
Utilizes information systems to support business decisions.
Performance Improvement – Demonstrates familiarity with the performance improvement model of the organization.
Champions performance improvement activities on the unit through problem identification, assessment, data gathering, change implementation, and evaluation of outcomes.
Is actively involved in all aspects of patient safety on the unit including but not limited to: sentinel event monitoring and reporting, root cause analysis, DNV (regulatory agency) requirements, incident reporting, medication safety policies and procedures.
Assures workplace safety for the employees and demonstrates knowledge of regulatory requirements for workplace safety, i.e., CMS, OSHA, DNV, etc.
Supports continual process improvement by sponsoring and/or participating in the activities.
Ensures that practice changes, as a result of performance improvement activities, are implemented. Sets quality standards and initiatives for the department through collaboration with leadership and implementation of evidence based practice where appropriate.
Critical Thinking/Technology – Utilizes critical thinking skills in the performance of their duties.
Demonstrates and understanding of technology utilized in the organization.
Plans, organizes and leads the unit through application of critical thinking skills
Utilizes data driven decision making, incorporating evidence into the decision process
Employs strong problem solving skills and utilizes defined models for problem solving.
Thinks of the system as a whole when analyzing data and making decisions
Is able to utilize critical thinking skills in persuading others
Assures resources and talent are available to support staff in utilization of the supply and medication management systems of the unit
Appropriately integrates technology into the day-to-day care of the patient and leverage technology to improve patient care outcomes
Uses basic computer skills such as word processing, data management, internet/email, and skills to access evidence based information.
Leadership and Clinical Practice Knowledge – Provides leadership for the effective and efficient operation of assigned unit. Assures clinical practice is of the highest quality.
Leads the employees in a manner which develops the employee to their optimal level of performance
Mentors ANMs and high potential employees
Assures appropriate application of clinical knowledge in the care of all patients
Plans for delivery of care to the patient and evaluates the outcomes of care delivered in relation to clinical effectiveness
Sets clear expectations in the delivery of clinical practice
Assure adherence to models of care established for clinical practice
Fosters inclusion of support services in the delivery of care
Ensures that the patient experience is the focus of all services
Assists the staff, nursing and support staff, to find a sense of meaning and purpose in the delivery of patient-focused care
Establishes and maintains a communication plan that disseminates key messages and decisions to all involved in the care of a patient.
Is accessible on their assigned units in a manner that allows for effective and efficient operational involvement
Is culturally competent and assures that staff is able to deliver culturally competent care
Utilizes evidence based practice as a foundation for patient care delivery. Fosters shared decision making based on evidence based practice.
Maintains a customer oriented leadership style. Remembers that patients are the reason for our business.
Holds self and staff accountable for delivery of care and resulting patient outcomes.
Communication and Relationship Building –
Utilizes active listening, feedback, inquiry, and validation in communicating with others in relation to meeting the goals of the unit.
Understands the functions of a group process. Is able to facilitate effective groups for the delivery of nursing care and for collaboration with other disciplines.
Supports academic relationships through welcoming students to the unit and assisting in their training process.
Promotes, nurtures, and maintains interdisciplinary relationships in order to assure patient-focused care and better patient outcomes
Maintain appropriate collaborative relationship with patient, families, staff, vendors, physicians, other disciplines, and other contacts.
Works collaboratively to define acceptable behaviors from staff, physicians, and other disciplines within the organization and adheres to these acceptable behaviors
Professionalism – Demonstrates a professional persona in their work
Acts as a role model for professional behavior and professional appearance.
Maintains the confidentiality of employees, patients, administration, and medical staff information with no infractions.
Is involved in at least one professional organization and encourages others to become involved.
Accepts and profits from direction and counseling.
Refuses to participate in unethical procedures and assumes the responsibility of informing the appropriate authority of noted incompetence or unethical behavior.
Utilizes available education materials, programs, literature, and resource personnel for career development.
Accepts responsibility for knowing current changes in policy, protocols and procedures through the hospital communication systems.
Supports quality standards, goals and initiatives set by the department and applicable professional organizations.
Attends mandatory in-services and is a member of at least one patient based committee
Meets established educational requirements of the position and strives to continue education as appropriate. Maintains own competency levels in relation to their position.
If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Nurse Manager opportunity with Florida Hospital Kissimmee and apply online today.
Florida Hospital is dedicated to improving lives not only in Central Florida, but also around the world. As a destination hospital, we are committed to serving the health care needs of our patients with a holistic approach to heal the mind, body and spirit. We strive to be the hospital of choice for patients, physicians and employees. Over the last 100 years, Florida Hospital’s mission remains unchanged: to extend the healing ministry of Christ.