The Clinical Manager is responsible for directing and managing the daily operations of a direct patient care department to ensure policies, procedures, and guidelines are being followed; providing clinical expertise, leading department team members in providing developmentally appropriate care and evaluating outcomes; and ensuring compliance with quality and safety initiatives and practices. The Clinical Manager ensures the accomplishment of organizational goals and objectives to improve healthcare performance and patient experience of care in a cost-effective manner. The Clinical Manager is a partner with others in the healthcare leadership team to enhance clinical practice by coaching for performance and promotion of professional growth. Finally, the Clinical Manager provides leadership in managing department team members and patient/family experiences.
An employee in this position may be called upon to do any or all of the following essential functions. (These examples do not include all of the functions which the employee may be expected to perform.)
Directs and manages the daily operations of the department to ensure policies, procedures, and guidelines are being followed. Utilizes evidence-based practice to develop and maintain policies, procedures and guidelines for practice.
Develops and communicates departmental strategic plan and annual goals, ensuring employees are focused on priorities. Ensures the accomplishment of organizational goals and objectives to enhance clinical practice and professional growth.
Provides clinical expertise, leading department team members in providing developmentally appropriate care and evaluating outcomes for infants and children with complex health care needs.
Represents the department in meetings senior leadership or with leaders from other areas of the hospital. Serves as a representative on various committees. Fosters collaborative relationships that benefit the organization.
Interprets and explains regulatory standards and hospital policies, procedures, and rules to employees and ensures compliance with applicable quality and safety initiatives and practices.
Ensures staff and financial resources are utilized appropriately and shifts resources to meet both patient and department needs within budget restraints.
Resolves escalated, complex, or controversial operational and patient/family issues, making decisions that are inclusive of multiple perspectives and solves underlying problems.
Establishes performance metrics for department. Works with Associate Clinical Managers to achieve department outcomes, performance and professional development standards; identifies opportunities for continual improvement to performance standards.
Continuously strives to improve clinical, educational, research, and advocacy programs in department; sets and models high performance standards that empower staff to achieve agreed upon outcomes. Encourages clinically-based research projects to evaluate practice outcomes and mentors department team members in creating/evaluating projects.
Selects, trains, develops, and evaluates department team members. Creates a worker-friendly environment that develops and realizes the full potential of department team members.
Makes decisions on hiring, terminations, promotions, and disciplinary actions as required, taking into consideration feedback from Associate Clinical Managers.
Develops departmental budget recommendations, and monitors expenditures to ensure compliance organizational financial goals.
OPERATIONAL DECISION MAKING - Securing and comparing information from multiple sources to identify business issues; committing to an action after weighing alternative solutions against important decision criteria.
DRIVING FOR RESULTS -Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
COACHING & DEVELOPING OTHERS - Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities.
LEVERAGING DIVERSITY -Working effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; making the most effective use of the capabilities, insights, and ideas of all individuals.
BUILDING A SUCCESSFUL TEAM - Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.
SELECTING TALENT -Evaluating and selecting internal and external talent to ensure the best match between the individual and the work requirements.
CUSTOMER FOCUS -Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
CONTINUOUS IMPROVEMENT-Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas, and implementing solutions.
ALIGNING PERFORMANCE FOR SUCCESS -Focusing and guiding others in accomplishing work objectives.
BUILDING TRUST - Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
GAINING COMMITTMENT -Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved.
LEADING THROUGH VISION AND VALUES-Keeping the organization’s vision and values at the forefront of associate decision making and action.
FACILITIATING CHANGE -Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace.
EMPOWERMENT/DELEGATION -Sharing authority and responsibilities with others to move decision making and accountability downward through the organization, enable individuals to stretch their capabilities, and accomplish the business unit’s strategic priorities.
MANAGING CONFLICT -Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.Guidelines: Guidelines are in the form of stated vision and objectives for the division or agency. 2nd level manager directs and manages an operational and/or a functional area by developing objectives and strategies. Work is operational in nature. Decision Making: Determines strategy priority shifts for the agency or department. Supervision Received: Director may review work for soundness of judgment and conclusion.
Communications: Contacts where the exchange of information, support, influence, and cooperation may have a very significant impact on the division, programs, and/or policies of the organization.
Complexity: Duties performed include operational and organizational planning, developing standards, schedules, priorities, guidelines, processes, measurement (evaluation) systems, implementation of production and performance management standards, and allocating resources.
Employer will assist with relocation costs.
About Children's Hospital Colorado
Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years. Founded in 1908, Children's Colorado is a leading pediatric network entirely devoted to the health and well being of children. Continually recognized as one of the nation's outstanding hospitals by U.S. News & World Report, Children's Colorado is known both for its nationally and internationally recognized medical, research and education programs as well as the full spectrum of everyday care for kids throughout Colorado and surrounding states. With more than 1,000 healthcare professionals representing the full spectrum of pediatric specialties, Children's Colorado Network of Care includes its main campus, 16 Children's Care Centers and more than 400 outreach clinics.
A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child.