Summary: Entry level technical contributor within theDesktop Engineering family developing and applying working knowledge in one ormore IT disciplines that support Cook Childrens technical infrastructure.
Jobs in this family are responsible for developing, testing,maintaining, installing, and/or deploying technologies. In addition, theyare responsible for the establishment, development, and promotion of standardarchitectures, as well as hardware and software components. This roleprovides consulting services to application development teams and/or customersregarding technologies and the application of specific technology standards.
Disciplines for this job description include: Calls to theService Desk and onsite visits that require supporting desktop and laptopWindows based operating systems, computer hardware troubleshooting, applicationmonitoring and support, system based monitoring utilizing respective enterpriselevel monitoring tools, server level monitoring and event tracking, executingapplication routines and batch files, Microsoft Office and Exchangetroubleshooting active directory group policy and security troubleshooting,system imaging utilizing enterprise level tools, network and telecommunicationstier-1 level troubleshooting.
Position requires at least 2 years of direct experience anda high school diploma or equivalent OR an Associate's Degree in IS and limitedexperience.