Job Title: Front Office Receptionist
Provide a positive impression of Mount Saint Vincent Home to all visitors and callers. Presents a helpful and capable attitude and delivers advanced clerical work for the agency.
Essential Duties and Responsibilities Include the Following: Other duties may be assigned:
- Performs all responsibilities in a manner that is reflective of the mission and philosophy of Mount St. Vincent Home.
- Is sensitive to the cultural differences among the children, families, and staff and responds appropriately and sensitively to those differences.
Communicates professionally with all visitors including volunteers, caseworkers, current and potential donors and parents.
Organizes and maintains file system, and files correspondence and other records.
Greets scheduled visitors and directs to appropriate meetings or person.
Coordinates and arranges meetings, reserves and prepares rooms, and records and transcribes minutes of meetings.
Records donations and prepares daily cash log.
Makes copies of correspondence or other printed materials.
Prepares outgoing mail and correspondence, including email and faxes.
Composes and types routine correspondence and reports utilizing Word and Excel.
Conducts research, and compiles and types statistical reports, graphs, and spreadsheets.
Utilize Outlook to schedule, track meetings, and tasks.
May answer, return and screens telephone calls and arrange conference calls.
Creates presentations utilizing Power Point.
Maintain highest level of confidentiality in regards to all Director level information.
Maintains meeting room schedules.
To perform the job successfully, an individual should demonstrate the following competencies:
- Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations.
- Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification;
- Team Work - Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives.
- Written Communication - Writes clearly and informatively; Able to read and interpret written information.
- Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Manages sick and vacation balances.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
- Initiative - Undertakes self-development activities; Asks for and offers help when needed.
- Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.
- Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.
- Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associates degree (A.A.) or equivalent from two year college or technical school; one to two years of related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, correspondence, and documents. Ability to write correspondence. Ability to effectively present information in one on one and small group situations to visitors, board members, donors and staff members.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual must have advanced knowledge of Microsoft Word Outlook and Excel.
Certificates and Licenses:
Driving motor vehicle record to be updated annually.
Proof of current automobile insurance coverage to be updated annually.
The pay for this position is $12.50 an hour with benefits.