Position Summary: We have an exciting opportunity to join our team as a Lead Host Associate-Food Service.
In this role, the successful candidate will be responsible for the processing and coordination of patient food and nutrition orders. Assumes lead role at times incorporating elements of operational duties to ensure the smooth functioning of the diet office and patient meal services.
Perform any other duties as assigned by management.
Maintains a professional appearance and speak in a courteous manner using good customer service skills.
Maintains a safe, clean and functional work environment.
Attends training classes and meetings as directed.
Maintains communication with the clinical dietitians regarding patients and special orders.
Answers phones in a prompt and courteous manner and records calls on the Diet Office log as necessary.
Assists supervisors in coordinating bulk supplies, special orders and tallies as directed.
Processes all Quick Tray (in-between meal) orders or special patient requests to meet response time of 30 minutes or less to ensure patient satisfaction.
Inserts new menus and pulls discharges so that new patients receive their meals in a timely manner and meals are not sent for discharged patients.
Prints and organizes patient menus for all nursing units
Maintains diet office systems including Epic/CBORD. Ensures all printers are working, and updates, corrects, and prints daily menus and diet changes for the (new title). Relays patient information from Epic to managers as requested following HIPAA/PHI guidelines.
Is responsible for posting the daily census, getting the tallies to the runners, reviewing all messages, noting sick calls and assisting supervisor in securing operational coverage as needed. Maintains diet office systems including EPIC/CBORD. Ensures all printers and fax machine are working, and updates, corrects, and prints daily menus and diet changes for the Host Associates to ensure accuracy. Relays patient information from EPIC to managers as requested following HIPAA/PHI guidelines.
Demonstrates knowledge of the organizations Service Standards and incorporates them into the performance of duties. Employs the principle of positive guest relations, maintaining a good rapport and cooperative working relationship with all patients including co-workers and multi disciplinary team members.
Minimum Qualifications: To qualify you must have a High school diploma or equivalent and 1 year experience as a Host Associate. Must be able to perform computer skills to use departmental information systems: Epic, and CBORD. (Training will be provided in orientation period.) Must be knowledgeable of diet modifications to meet for compliance to specific diet order. Certified in ServSafe program (within 6 months of hire). Must be able to read, write and speak English. Must be able to follow verbal and written instructions..
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal 'EEO is the law' poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.
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Internal Number: 66917957
About NYU Langone Medical Center
NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. Included in the 200+ locations throughout the New York area are five inpatient locations: Tisch Hospital, its flagship acute-care facility; Rusk Rehabilitation, ranked as one of the top 10 rehabilitation programs in the country; NYU Langone Orthopedic Hospital, a dedicated inpatient orthopedic hospital with all musculoskeletal specialties ranked top 10 in the country; Hassenfeld Children's Hospital at NYU Langone, a comprehensive pediatric hospital supporting a full array of children's health services; and NYU Langone Hospital—Brooklyn, a full-service teaching hospital and level 1 trauma center located in Sunset Park, Brooklyn. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute–designated cancer center, and NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history.