We are currently seeking a motivated, energetic, and independent individual to coordinate operational and academic quality and safety efforts across pediatric surgical care in the Johns Hopkins Children's Center. Responsibilities include coordinating and supporting the quality and safety program across pediatric surgical care units, divisions, and committees and helping to develop, measure, execute, and report on patient safety and quality improvement programs related to pediatric surgical care. The coordinator performs all activities necessary to ensure a smoothly functioning quality and safety program and exercises independent judgment in the resolution of administrative problems, prioritization of workload, and coordination of special projects or programs. The Program Coordinator serves as a resource in a team environment and provides some support to children's center faculty and teams including correspondence, briefs, presentations, communications, manuscripts, project proposals and data management. The coordinator assists with research projects related to quality and safety in pediatric surgical care.
We seek an individual who is keenly interested and engaged with the mission of pediatric patient safety and quality improvement, family-centered care, and/or surgical care operations and outcomes. Desired candidate will have experience in one or many of the following: administrative, quality, or research (clinical/health service) program coordination; project management; performance improvement methods; quality measures and analytics. Individual should have at least basic skill set and knowledge in fields related to process/quality improvement science and methods, health systems delivery, patient safety, and/or surgical quality and outcomes.
The coordinator must be people-oriented and willing to independently approach and engage stakeholders and build relationships. The coordinator will organize and assist leadership in development of a broad and diverse portfolio of initiatives (clinical, administrative, and research) and requires the ability to flexibly adapt their style based upon the needs of the teams. The coordinator will lend project support to multiple teams at one time.
Coordinates tasks, committees, presentations, and projects related to quality and safety in pediatric surgical care.
Maintains routine project status and reports.
Develops and helps to execute project plans and timelines.
Applies analytical and project management skills to facilitate dissemination and implementation of assigned projects related to improving quality, safety, service, value and operational efficiency of children's surgical care.
Collaborates with Children's Center leadership and personnel engaged in quality, safety and service to develop performance reports, convene teams with clearly defined roles and responsibilities, organize quality improvement data, prepare and disseminate communications related to pediatric surgical care across the Children's Center.
Supports or facilitates research project teams, outcome measurement, data collection, presentations, manuscript preparation and submission for projects related to pediatric surgical quality and safety. Communicates with Institutional Review Board.
Prepares and administers online/paper surveys and outcome measures.
Assists with data management and storage.
Assists in the planning and coordination of on- and off-campus events including lectures, workshops, seminars, and meetings.
Works to ensure appropriate information and program outreach, communication, and dissemination.
Networks within Johns Hopkins and throughout the community to develop and maintain strong working relationships.
Seeks and participates in ongoing formal training and professional development to improve knowledge and execution of process and quality improvement strategies for pediatric surgical care. (Lean for healthcare, Six Sigma, Patient Safety Certificate, QI analytics, etc.)
High school diploma/GED.
Five (5) years progressively responsible administrative and operational experience.
Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Bachelor's degree strongly preferred.
Master's degree prioritized.
Preferred training in Medicine, Social Sciences, Public Health, Public Policy or related field. Experience or training in research protocols, quality improvement tools/methods, leadership, teaching, problem solving, data analysis, and project management is strongly preferred.
Special knowledge, skills, and abilities:
Knowledge of data management, spreadsheets, word processing, Microsoft suite essential.
Aptitude for learning software programs involved in graphing and project planning essential.
Strong data analytic skills preferred.
Certificate in quality management or patient safety strongly preferred. (CPHQ, CQM, ASQ certification, Six Sigma, Lean Certification).
Excellent communication and interpersonal skills required.
Ability to confidently approach and engage individuals is essential.
Attention to grammar and written communication essential.
Successful applicants must have a good understanding and use of Microsoft Office Suite (including Outlook, Excel, and Word) and Windows.
Any specific physical requirements for the job:
Ability to stand, walk or sit for an extended period of time; must be able to easily walk between meeting locations across large hospital and clinical locations.
Reaching by extending hand(s) or arm(s) in any direction.
Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.
Communication skills using the spoken word.
Ability to see within normal parameters and view screens, paper reports, charts, and result for prolonged periods.
Ability to hear within normal range.
Classified Title: Program Coordinator Working Title: Quality and Safety Program Coordinator Role/Level/Range: ATO 40/E/03/OF Starting Salary Range: $19.62 - $27.00 (commensurate with experience) Employee group: Full Time Schedule: M-F, 8:30 am - 5:00 pm Exempt Status: Non-Exempt Location: 04-MD:School of Medicine Campus Department name: 10003088-SOM Ped Safety Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Equal Opportunity Employer Note: Job Postings are updated daily and remain online until filled.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.