Responsible for analysis and solution design to optimally support the Geisinger Patient Access strategy across the care continuum.With management direction, assists to develop, implement and measure targeted initiatives aimed to improve Clinic, ED or hospital access, patient and staff satisfaction. Analyzes processes to identify gaps and works with team members to define process or technology solution recommendations to ensure organizational access targets are achieved.Participates in project teams to create documentation, define requirements, perform testing, deliver communications and training.
The position reports to the Director, Access Optimization or Director, Capacity Management and is part of the Office of Clinical Access Management.
COMPETENCIES AND SKILLS:
Able to analyze data and trends to identify recommended course of action related to access improvement initiatives.
Demonstrates understanding of access components and processes related to scheduling, template management and patient list management.
Demonstrates knowledge of information systems, database structures, reporting software and system configuration
Demonstrates ability to communicate status updates, barriers and risks to work completion.
Able to educate others on processes and audit individual compliance.
Implements solutions to defined problems and solicits business requirements to drive to completion
Possesses ability to work within a team to achieve results, as well as the ability to multi-task.
Demonstrates ability to simultaneously manage and prioritize numerous requests and activities.
Demonstrates ability to work independently and effectively in a team-oriented environment including ability to maintain flexibility and composure under pressure.
Demonstrates interpersonal and written skills necessary to communicate with all levels of the organization.
EDUCATION AND EXPERIENCE:
Related Bachelor’s Degree e.g., Information Systems, Improvement Methodologies (industrial/systems/management engineering), Healthcare Management, Clinical, Public Health, Operations Research, Business Administration, Statistics.Minimum of one-year project management and/or healthcare operations experience required related to business requirements analysis, process improvement, project management, data analysis or information systems.
Minimum of five years of relevant improvement methodology project management and/or healthcare operations experience is required.
Epic Cadence, Certified Health Access Associate (CHAA) or Lean certifications preferred
WORKING CONDITIONS/PHYSICAL DEMANDS:
Work is typically performed in an office environment.
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
GEISINGER MEDICAL CENTER: (GMC), located Danville, Pa., the largest tertiary/quaternary care teaching hospital in the region, is licensed for 475 beds, including 89 pediatric beds in the Janet Weis Children’s Hospital. GMC, a Magnet Hospital, maintains the region’s only Level 1 Regional Resource Trauma Center with additional qualifications in pediatrics. GMC offers an array of highly specialized medical and surgical services, including neurosciences, cardiovascular services, transplantation, women’s health (in the Women’s Pavilion), oncology and orthopaedics. The Hospital for Advanced Medicine serves as an integrated center for the most critical patients. Outpatient services are available on and off campus.
ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.
** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
*Domestic partner benefits not applicable at Geisinger Holy Spirit.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.