Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of Pediatrics Gastroenterology. The position is located at the Northwest Tower. This position is for the Medical School Campus.
The primary purpose of this position is to perform all aspects of the scheduler and customer service representative by telephone. To ensure accuracy of data entered into the scheduling system including scheduling transactions, registration to include demographic and insurance/referral information. The Patient Services Representative will serve as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients' needs.
PRIMARY DUTIES AND RESPONSIBILITIES:
Serves as a liaison between consumers and WUSM; assist consumers in a timely, efficient and courteous manner regarding appointment information, systems, procedures and resources.
Answer, direct and facilitate all medical calls to appropriate parties that are received within the Scheduling Hub.
Daily clerical responsibilities to include:
Retrieve all incoming faxes and scan/transfer them into the patient's chart.
Send notification to corresponding M.D.'s of records received.
Maintain referral work ques and schedule appropriately.
Work reschedule lists daily.
Monitor scheduling pool lists and follow through on tasks indicated within.
Receive incoming medical calls and direct accordingly or send appropriate messaging through patient encounters.
High school diploma with 3 years of experience in billing systems and third-party claims and/or experience in a medical office setting or related customer service/office experience.
Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
Demonstrated interpersonal skills and working knowledge of insurance and financial options.
The hiring range for this position is $15.54 - $19.05 per hour.
Offers made for this position are contingent upon the successful completion of all required pre-employment screens, including a criminal background check, hair sample drug screen, and verification of required professional licenses, registrations, or certifications.
-Retirement Savings Plan -22 vacation days -10 Paid Holidays -Sick Time -Tuition benefits for employee, spouse and dependent children -Free Metro Link/ Bus pass -Free Life Insurance -Health, Dental, Vision -Health Savings Accounts (HSA) -Long Term Disability Insurance -Flex Spending Plan -Other Benefits
HR website (hr.wustl.edu)
Internal Applicant Instruction:
This position is grade C06.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.