TheService Center Technician II will monitor and respond to automated building systems including fire protection, medical air/gas, temperature monitoring, pneumatic tube, utility systems, access control, panic alarms, and CCTV in accordance with the departmental and hospital policies and regulatory agency codes. Dispatch and process work request via the computerized maintenance management system (CMMS) or per phone request and alarms. Accurately document services requested and actions taken to ensure customer satisfaction and to maintain a safe environment for patients, visitors and staff.
High school diploma or equivalent. College or technical school a plus.
Must meet one of the following:
Three (3) years of experience as a service-related technician.
Three (3) years of security or police experience.
Certificate program with a minimum of 500 hours of in-service related technology, i.e. electrical, mechanical, security or controls.
Three (3) years of related dispatch experience, i.e. EMT, 911 Fire or Police dispatch.
Prior hospital experience is preferred. Knowledge of usage of PCs, Computerized Maintenance Management Systems (CMMS), automated building systems, Auto Cad, pneumatic transit systems and diagnostics to resolve system alarms required. Ability to resource work with others effectively. Effective communication and customer service skills. Responsibilities will require safe work practices and compliance with hospital policies and procedures.
Licensure, Registration, and/or Certification:
Any relevant license, certificate or formal training, with documentation, will be considered.
Internal Number: 45840
About Cook Children's Health Care System
Cook Children's Health Care System is a not-for-profit, nationally recognized pediatric health care organization comprised of eight entities – a Medical Center, Physician Network, Home Health company, Northeast Hospital, Pediatric Surgery Center, Health Plan, Health Services Inc., and Health Foundation.Cook Children's Medical Center Based in Fort Worth, Texas, the integrated system has more than 60 primary and specialty care offices throughout North Texas. Its service region includes Denton, Hood, Johnson, Parker, Tarrant and Wise counties, with an additional referral area encompassing nearly half the state.Cook Children's traces its roots back to 1918, but throughout its continual change and robust growth, it still embraces an inspiring promise – to improve the health of every child in its region through the prevention and treatment of illness, disease and injury. To live up to this promise, Cook Children's combines the art of caring with the use of leading technology and extraordinary collaboration to provide exceptional care for every child, every day.History – Cook Children's has a rich history of nearly a century of caring for children.Our Promise – Knowing that every child's ...life is sacred, it is the promise of Cook Children's to improve the health of every child in our region through the prevention and treatment of illness, disease and injury.Companies – Based in Fort Worth, Texas, Cook Children's is a not-for-profit organization that is comprised of eight nationally recognized companies.Community Health Outreach – Cook Children's Community Health Outreach works together with over 150 partner organizations to improve the safety and health of at-risk children through education, disease and injury prevention and support.Clinical Research – Cook Children's is home to a skilled team of research-minded physicians, nurses and health care professionals and administrators who drive our commitment to excellent clinical care and the search for medical advances.Public Relations – Cook Children's Public Relations works with national and local media outlets, produces Cook Children's publications, coordinates special events and helps develop key relationships within the community.Contractor & Vendor Information – Cook Children's contractors and vendors must ensure their employees are knowledgeable about working with our organization.Sponsorship guidelines – Cook Children's sponsors a select number of events that are strongly aligned with its promise to improve the health of every child in the region through the prevention and treatment of illness, disease and injury.