At Boston Children's Hospital, success is measured in patients treated, parents comforted and teams taught. It's in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Surgery Department and discover how your talents can change lives. Yours included.
The Senior Patient Experience Representative will be responsible for:
Assisting patients from all over the world access care at Boston Children's Hospital.
Providing superb service to our patients and families while supporting the world Esophageal and Airway Treatment Center.
Assisting patients with scheduling multidisciplinary clinic appointments. Attending meetings and supporting two Pediatric Surgeons.
Obtaining clinical information from referring clinicians and patients.
To qualify, you must have:
A high school level of educational development; Bachelor's preferred.
One to two years of previous experience in a health care setting.
The analytical skills and judgment to interpret data and take appropriate action in circumstances and situations that vary
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
The ability and desire to work with diverse internal and external constituencies.
Strong attention to details, commitment to excellence and strong planning and organizational skills, using time efficiently and prioritizing and coordinating tasks appropriately.
The innate desire to go above and beyond to help our patients, families and referring physicians.
Boston Children's Hospital offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes (50% off). Discover your best.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Internal Number: 2855810
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.