As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
Nemours is seeking a Tour Guide (Interpreter) Nemours Estate to join our team in Wilmington, DE.
Interpreters represent Nemours Mansion to the visiting public in a gracious, informative and engaging manner.
The Interpreter spends a given amount of time covering a specific area of the Mansion (e.g., Reception Hall, Drawing Room, Dining Room, Pantry/Kitchen) and rotates to other areas as assigned during the course of the day or of his/her shift.
As visitors enter and move through a given area, the Interpreter engages with them by sharing information, offering insights, telling stories and answering questions.
The aim is to help visitors develop appreciation, gain understanding, deepen awareness, and be able to relate their own experiences and knowledge to the people, times and events associated with that area.
To provide for the safety of visitors and the security of Nemours Mansion and its collections, Interpreters observe visitors as they move through the facility and take appropriate measures to, render assistance, intervene or respond to unusual situations.
Additionally, and as scheduled, one Interpreter’s primary responsibility will be to act as a liaison with members of the Mansion’s Leadership (Management) Team and with the Security guard on duty, and to provide back-up or relief coverage to other Interpreters in the Mansion.
Through formal training, observation and self-study, acquire knowledge about rooms throughout Nemours Mansions, and their furnishings (e.g., furniture, artworks, decorative art objects, rugs and tapestries, as well about duPont family personalities and noteworthy or significant events in the history of Nemours Estate.
Present information about Nemours Mansion, Nemours Estate, and members of the duPont family, clearly, concisely, and in an engaging manner, to visitors of diverse ages, backgrounds, interests and levels of understanding.
Observe visitors as they move through Nemours Mansion, offering or providing assistance, intervening to protect the security of rooms and collections, and/or alerting other Interpreters, Mansion Management and/or Security personnel as needed or appropriate.
When designated to do so, acts as primary liaison between the Interpreters, Mansion Leadership (Management), and the Security guard on duty, and provides back-up support and coverage for other Interpreters as needed.
Applicant should have at least one year experience in a museum environment, or customer service. He/she should be comfortable with and enjoy talking to groups of all ages, have an interest in history, and a willingness to learn an extensive amount of material. Theatrical experience is a plus. Must be able to stand for extended periods of time and be able to climb stairs. Ability to work 2-3 days a week.
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
Nemours is committed to improving the health of children. As a non-profit children’s health organization, we consider the health of every child to be a sacred trust. Through family-centered care in our children’s hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors. Nemours began more than 70 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions. Today, through our children’s hospitals and health system, we directly care for 250,000 children annually in Delaware Valley and Florida, including families who travel from across the country and world to see our specialists — treating every child as we would our own. We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level, and to lead the way in prevention, intervention, education, and research. Nemours is growing to better serve the children and families in our ca...re. We have 1.1 million square feet of space currently devoted to providing children’s healthcare or under construction, all designed with significant input and advice from our patients and families.