The Manager of Patient and Family Support Services functions in an expanded healthcare role within the Cook Children's Neighborhood Clinics to collaborate with the Primary Care Provider, members of the patient's healthcare team and patients/families to ensure that the patient's psychosocial needs are addressed appropriately. This position directly performs social work activities for patients, as well as, supervises case management and community engagement efforts performed by family advocates. The manager will act as process owner and subject matter expert for all assigned patient and family support programs to enrich the patient experience within the Neighborhood Clinics. This individual will work with many other CCHCS departments to implement and manage population health initiatives that support CCHCS strategic goals
Education & Experience
Master's level social work degree and licensure required (LMSW) or (LCSW).
Five years of social work experience including working with children and families.
Two years of experience working in a healthcare setting.
Minimum 1 year of supervisory experience to include managing the performance of others.
Bilingual English and Spanish a plus.
Effective interpersonal communication
Adept at working in a dynamic team environment
Skilled in program development and implementation
Critical thinking, problem-solving and self-motivated initiative
Ability to plan and organize effectively
Proficient in use of computer applications
Licensure, Registration, and/or Certification
Master's level Social Work license (LMSW or LCSW) current, unrestricted Texas license.
Internal Number: 46494
About Cook Children's Health Care System
Cook Children's Health Care System is a not-for-profit, nationally recognized pediatric health care organization comprised of eight entities – a Medical Center, Physician Network, Home Health company, Northeast Hospital, Pediatric Surgery Center, Health Plan, Health Services Inc., and Health Foundation.Cook Children's Medical Center Based in Fort Worth, Texas, the integrated system has more than 60 primary and specialty care offices throughout North Texas. Its service region includes Denton, Hood, Johnson, Parker, Tarrant and Wise counties, with an additional referral area encompassing nearly half the state.Cook Children's traces its roots back to 1918, but throughout its continual change and robust growth, it still embraces an inspiring promise – to improve the health of every child in its region through the prevention and treatment of illness, disease and injury. To live up to this promise, Cook Children's combines the art of caring with the use of leading technology and extraordinary collaboration to provide exceptional care for every child, every day.History – Cook Children's has a rich history of nearly a century of caring for children.Our Promise – Knowing that every child's ...life is sacred, it is the promise of Cook Children's to improve the health of every child in our region through the prevention and treatment of illness, disease and injury.Companies – Based in Fort Worth, Texas, Cook Children's is a not-for-profit organization that is comprised of eight nationally recognized companies.Community Health Outreach – Cook Children's Community Health Outreach works together with over 150 partner organizations to improve the safety and health of at-risk children through education, disease and injury prevention and support.Clinical Research – Cook Children's is home to a skilled team of research-minded physicians, nurses and health care professionals and administrators who drive our commitment to excellent clinical care and the search for medical advances.Public Relations – Cook Children's Public Relations works with national and local media outlets, produces Cook Children's publications, coordinates special events and helps develop key relationships within the community.Contractor & Vendor Information – Cook Children's contractors and vendors must ensure their employees are knowledgeable about working with our organization.Sponsorship guidelines – Cook Children's sponsors a select number of events that are strongly aligned with its promise to improve the health of every child in the region through the prevention and treatment of illness, disease and injury.