ESSENTIAL RESPONSIBILITIES AND PERFORMANCE STANDARDS
To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below:
Assists in recruiting, hiring, training, of technical personnel under supervision the CEO.
Supervises the Office Managers technical personnel, including preparation of personnel evaluations; assists with reviews for technical staff
Motivate staff to follow practice culture and maintain productivity goals
Oversee daily scheduling of 50+ technicians
Develops and maintains a training program for clinical staff, including the immediate supervision of untrained assistants, inclusive but not limited to Electronic Medical Records system, patient workups, testing equipment, as well as daily hands on training.
Appropriately schedules technical staff in accordance with clinic needs; approves time off requests and manages time, attendance and overtime
Monitors weekly time sheets for payroll
Participates in regular management team meetings
Consults with CEO on problems and interpretation of policies to ensure patient needs are met
Develops and implements protocols for continuing education of technical staff
Plans and organizes in-service training programs
Answers patient’s questions and telephone inquiries, including but not limited to, attaining resolution to patient inquiries.
Coordinates maintenance of all clinic equipment to ensure proper functionality; requests repairs, maintenance and IT assistance as needed.
Overseas patient flow.
Responsible for various monthly reporting
Performs other related duties and activities as assigned.
5+ years’ experience as an ophthalmic technician.
Minimum of 5 years management experience (required) in an ophthalmology practice
Certificates, Licenses, and Registrations:
COT required, but will consider COA with requisite managerial experience.
OTHER SKILLS AND ABILITIES:
Proficient computer skills
Ability to follow written procedures and verbal directives
Excellent verbal and written communications
In-depth knowledge and experience with Electronic Medical Records
CUSTOMER SERVICE- All Jervey Eye Group employees must meet the standards for customer service.
Effectiveness of working with others, courtesy, tact, friendliness, enthusiasm, caring and helpful nature, comforting style.
Adjustment to change, resetting of priorities, time management skills, resourcefulness, initiative.
Travel as needed
Additional Salary Information: Benefits
•Medical, Dental, and Life Insurance
•Paid Time Off and Holiday Pay