The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.
The Patient Services Representative (PSR) is the primary point of contact for patients, families, and caregivers when arriving in a department. The PSR facilitates the patient check in process and provide patient and family centered customer service.
Greets and screens patients arriving for appointments and checks them in using an automated scheduling system.
Assembles and distributes appropriate paperwork to patients, families, caregivers and clinical staff.
Triage questions and concerns from callers and forward to appropriate staff or department as needed.
Performs general clerical duties including, processing mail, taking inventory and ordering office supplies.
Activates provider orders (Alliance Lab only).
May schedule patient appointments as ordered by clinician.
May be responsible for the facilitation of patient flow.
Verifies demographic, clinical and financial information with patient as required.
High School diploma or equivalent required
Six months to one year experience in customer service environment
Ability to work in a fast paced, complex healthcare environment
Effectively organize and manage time and tasks independently
Ability to communicate (verbally and in writing) in a clear and concise manner
Can use a mouse, navigate computer programs and use email in a professional setting
Knowledge of medical terminology
Prior experience utilizing an automated scheduling system
Demonstrated communication, organizational and problem solving skills
Demonstrated customer service skills including listening, empathy, and follow-up
We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at firstname.lastname@example.org or by calling 206-667-4700.
The Seattle Cancer Care Alliance was incorporated in 1998 as a separate, jointly governed non-profit that included the cancer programs of three partners. Seattle Cancer Care Alliance is a cancer treatment center that unites doctors from Fred Hutchison Cancer Research Center, University of Washington Medical Center, and Seattle Children’s. The purpose of this organization is to provide state-of the-art patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond. The Seattle Cancer Care Alliance is the only NCI-designated comprehensive cancer center in the Northwest, and according to the National Cancer Data Base, Seattle Cancer Care Alliance patients in general have better survival rates than patients treated at other cancer treatment centers.