Service Representatives - Clinics - Center for Family Care - East Orlando
AdventHealth East Orlando seeks to hire a Service Representative who will embrace our mission to extend the healing ministry of Christ.
AdventHealth East Orlando, a 265-bed community hospital, has been serving East Orlando residents since 1941 as an innovative local leader that fills a vital need in a fast-growing area. A recent 200,000 square-foot expansion project upgraded the hospital to 265 beds, with a spacious patient tower and 80 new private rooms designed to enhance the holistic care experience.
At the Center for Family Care, we are committed to providing quality health care to families in Central Florida. From newborn babies to parents and grandparents, we offer comprehensive treatment through every stage of life. Our faculty physicians are preparing resident physicians as the next generation of family physicians as instructors for AdventHealth's Family Medicine Residency Program. Through the partnership of 8 faculty and 16 resident physicians, patients are given individualized attention, prompt service and advanced medical opinions. Our team of physicians provides over 25,000 patient visits each to the local community.
Monday - Friday; 7:45am-4:45pm
Under the supervision of the Front Office Manager, the Service Representative accurately registers new patients in the computer system and updates insurance and demographic information on established patients. Collects patient co-pays for services rendered. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
Licensure, Certification, or Registration Required:
Demonstrates through behavior AdventHealth's Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization's Performance Excellence Program
Fills various front office positions within scope of training. Floats to like positions at other Graduate Medical Education offices when assigned.
Greets patients warmly and in a timely manner.
Requests and verifies patient demographic and insurance information in order to register all patients in a professional manner according to Medical Education guidelines.
Obtains and/or updates patient consent forms and files appropriately.
Obtains a copy of the insurance card(s) and verifies eligibility before the patient is checked in.
Collects appropriate co-pays and past due balances and documents co-pays due for services rendered and completes check-in process.
Answers calls promptly using scripted opening greeting, identifying department and self, and refers to appropriate department.
Balances the cash drawer and daily receipts to the user batch report on a daily basis.
Works well within the organizational framework to achieve hospital/departmental goals and objectives including, but not limited to the facility Business Plan.
If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Service Representative opportunity with AdventHealth East Orlando and apply online today.
Service Representatives, Clinics, Center for Family Care, East Orlando
Internal Number: 284603
About AdventHealth Greater Orlando
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.