Digital innovation is transforming healthcare, and the Innovation and Digital Health team (IDHA) at Boston Children's Hospital is designing digital solutions to enhance access to world-class pediatric expertise and build the care delivery model of the future. We are a multidisciplinary team spanning tech, business/strategy, and clinical backgrounds, working collaboratively to vet promising BCH-grown and external digital innovations and bring them to life. Join our team and discover how your talents can help change the landscape of healthcare, and the lives of others. Yours included.
This Computer Support Tech I will be responsible for:
Under the direction of a supervisor or manager in the Telehealth group, supporting end users as well as less experienced Computer Support Technicians, often providing high level assistance in specialized or contentious situations.
Assisting users by promptly answering questions or resolving problems pertaining to computers, related to both hardware and software. Assisting teammates by providing tools that streamline the support process, by coaching, and by pitching in during emergencies.
Demonstrating in depth knowledge necessary to supporting users both over the phone as well as at the desk side.
Acting as a resource to less experienced Computer Support technicians.
Providing positive and effective customer service. Proactively visiting customers to build trust and cooperation. Analyzing system applications and defining information systems requirements.
Actively searching out areas for service improvement and offering suggestions.
Assisting in specifying and delivering appropriate communication or training for end users and or teammates.
To qualify, you must have:
Familiarity with popular operating systems, Windows or Mac OS, and commonly used software, such as Microsoft Office, Acrobat Reader, and an email client.
A Bachelor's degree is preferred but not required.
Prior experience providing computer support is required.
The analytical skills to resolve problems that require the use of basic scientific, mathematical, or technical principles.
The ability and desire to master new applications and technology on a continual basis.
Excellent verbal and written communication skills in order to effectively deal with conflicting views or issues and mediate fair solutions.
Prior customer service experience is required.
Boston Children's Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Internal Number: 2905448
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.