Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of Pediatric Surgery.� The position is located at St. Louis Children's Hospital.� This position is for the Medical School Campus.
Position is responsible for providing clinical office support which includes answering telephone calls, entering demographic and insurance/referral information, and scheduling appointments.
PRIMARY DUTIES AND RESPONSIBILITIES:
Answers telephone calls and handles patient questions or routes to appropriate personnel
Schedules, reschedules, cancels, and confirms patient appointments
Continuously reviews clinic schedules, updating when necessary, to ensure each surgeon’s clinic is filled according to their specified preferences
Reschedules bumped clinics, as needed
Registers new patients in the system and obtains demographic and insurance information
Provides packets of information to patients associated with services which may accompany the appointment
Obtains notes from referring physicians prior to patient appointment and scans documentation into electronic system
Prior to scanning, reviews notes to ensure they are for the current patient and scheduled problem/condition
After scanning, reviews scanned documents for accuracy and completeness (i.e. document scanned to the right patient’s chart, all pages of documentation are scanned in the chart)
Completes “Tasks” assigned by nurses, medical secretaries, and other medical/clinical staff in a timely manner
Contacts families for follow-up appointments.� Prepares and sends letter to family, if no response to phone calls.
Prints tasks and note actions, if not scheduled immediately
Assists other clinical support staff during peak time, vacation/illnesses�������
Designated back-up for other scheduler������������������������������������������������������������������������������
Assists medical secretaries with other administrative patient related duties, as needed����������
Assists Nursing Administrator with other administrative duties
High School diploma.
Demonstrated human relations and effective communication and customer service skills; working knowledge of insurance, medical terminology, and computer skills.
The hiring range for this position is $13.12 - $15.99 per hour.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.