As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
Nemours is seeking a Professional Relations Liaison (Full-Time), to join our Nemours Children's Hospital team in Orlando, Florida.
Located in Orlando, Fla., Nemours Children’s Hospital is the newest addition to the Nemours integrated healthcare system. Our 100-bed pediatric hospital also features the area’s only 24-hour Emergency Department designed just for kids as well as outpatient pediatric clinics including several specialties previously unavailable in the region. A hospital designed by families for families, Nemours Children’s Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond. In keeping with our goal of bringing Nemours care into the communities we serve, we also provide specialty outpatient care in several clinics located throughout.
The Professional Relations Liaison will be responsible for business growth of Nemours Children’s Primary Care (NCPC), Maternal Fetal Medicine (MFM) and Nemours Children’s Urgent Care (NCUC) networks. This will be achieved by prospecting, marketing to, developing and maintaining mutually beneficial relationships with local OB practices and other alternate referral sources, including but not limited to Local Community Partners, Community events, Day Cares, School Districts and Business Leader relationships.
To accomplish this objective, the Professional Relations Liaison must conduct consistent and meaningful sales calls in the field, targeting new patient referrals from OB Practices, schools and alternate referrals sources within the region. The Professional Relations Liaison will be responsible for developing new relationships and educating OBs on NCPC, MFM services, NCUC Providers, range of services, locations, payer requirements, and referral process. The Professional Relations Liaison will accomplish this objective by collaborating with the Managing Director of Strategy and Business Development, Physician Liaison Manager and the Marketing/Communication Team to identify opportunities and request the development of materials to increase brand awareness and support business development growth throughout the network. This position requires daily travel time.
ABILITY TO TRAVEL REQUIRED. This position requires daily travel time and may include some overnight travel). This position is responsible for travel within Orange, Seminole, Osceola, Lake, Volusia and possibly additional surrounding counties.
Within a defined geographic territory, facilitates relationships with PCP Practice physicians and staff by direct communication to generate new referrals. Conduct face-to-face meetings with targeted physicians, office staff, and other influential leaders to understand referral patterns and determine offerings that could influence referral growth for Nemours Children’s Health Care System.
Use appropriate sales skills to identify a need (prospecting), offer appropriate solutions (marketing), overcome objections (qualification), seek closure to the sale (closure), and provide effective follow-up to the referral sources (communication). On a continuous basis, work closely with targeted referral sources to understand which NCH services and products will be of most benefit to them.
Work with the Physician Liaison Manager to develop annual/quarterly sales plans to promote physicians or services identified in the NCH Strategic/Business/Marketing Plan to community referral sources to increase referrals.
Maintain timely and accurate client account management records of sales calls (call reports) through the use of the sales tracker database on a weekly basis. All education, marketing, sales and follow-up activity should be recorded.
Frequently analyze quantitative referral data to determine the detailing and marketing strategy for the territory.
Contribute current and relevant market intelligence to the appropriate individuals within Nemours for action or informational purposes. Produce quarterly territory assessments that provide an overview of their market dynamic of referral sources, new physicians, splitters, practice mergers, strategic opportunities and sales solutions presented.
Work closely and collaborate with the Managing Director, Manager, Liaison team members, Marketing/Communication Teams to discuss filling the needs of the hospital and practice when specific services are requested or problem resolution is required as well as opportunities to support the Marketing plans for each area.
Advance and promote educational (both CME and non-CME) programs, social events and activities as needs are identified.
Attend Meetings, Daily Huddles, and individual rounding’s with manager, the Business Development Department and additional Leadership when applicable.
Business Development (80%): Prospecting, Marketing, Communication- Customer Service (Face to Face and Phone), and Qualification/Closing (Face to Face and Phone); Sales Management time and territory business, correspondence, new business proposals, and routine follow-up; and Sales Process: Daily Client Account Management, Weekly tracking/recording of sales calls, and Communication Maintenance.
Administrative Duties (20%): Attend all meetings and managing relationships with leadership and liaison between them and Business Development.
Bachelor's Degree required.
Minimum of three (3) years experience in this field or sales experience required.
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
Nemours is committed to improving the health of children. As a non-profit children’s health organization, we consider the health of every child to be a sacred trust. Through family-centered care in our children’s hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors. Nemours began more than 70 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions. Today, through our children’s hospitals and health system, we directly care for 250,000 children annually in Delaware Valley and Florida, including families who travel from across the country and world to see our specialists — treating every child as we would our own. We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level, and to lead the way in prevention, intervention, education, and research. Nemours is growing to better serve the children and families in our ca...re. We have 1.1 million square feet of space currently devoted to providing children’s healthcare or under construction, all designed with significant input and advice from our patients and families.