Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of Pediatric Neurology.� The position is located at St. Louis Children's Hospital.� This position is for the Medical School Campus.
The position is responsible for providing clinical assistance and supervision of clinical operations staff in an effective and efficient manner to ensure quality care is provided and Department of Neurology clinical expectations are met.
PRIMARY DUTIES AND RESPONSIBILITIES:
Aligns with the Department of Neurology’s Mission, Vision, and Service Culture by demonstrating a high commitment to service excellence, professionalism, and quality through all interactions with faculty, staff, referring physicians, patients and their families.
Directs, assigns, coordinates and evaluates activities, duties, and performance of all clinical staff. Address & resolve personnel issues. Conduct annual performance evaluations. Responsible for hiring employees & orienting new staff and ensuring that staff maintain required skills, competencies, and compliances.
Leads by example and provides assistance/coverage in all areas of the clinical setting to ensure safe/efficient care and everyday service excellence for the patients, families, providers and provider teams.������
Assists with developing, implementing and maintaining quality improvements and service excellence initiatives, clinic policies and procedures, staff education, and team building. Assist with development and implementation of annual operational objectives and performance targets for clinical performance indicators, and ensures compliance with hospital, medical school and regulatory guidelines.
Monitors supplies and equipment, ordering/repairing as required.�������������������
Other duties as assigned.��������
Bachelor's degree with a minimum of 8 years of clinic office experience with 3 to 5 years of supervisory experience required.
Ability to understand, organize, and create processes related to clinical care, administration, and finances.
Ability to develop, implement, and monitor metrics for successful activities.
Ability to organize time, work independently, and manage and supervise staff on a daily basis.
Ability to communicate effectively at all levels and work in a dynamic team-oriented environment.
Effective and detailed analytical skills,
Demonstrated communication, organization, leadership and interpersonal skills.
Ability to work very closely with physicians, clinical/nursing staff and administrative personnel.
Applicant Special Instructions:
Clinical office setting. Occasional pressure caused by adherence to the patient/physician and clinical staff schedules. Ability to handle multi-tasking and interactions with patients and providers to organize clinical tasks.
The hiring range for this position is $62,067 - $79,144 annually.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.