Quality Assurance & Training Assistant - Patient Access - 1903617
At Stony Brook Medicine, the Quality Assurance & Training Assistant will be responsible to develop reports and data analysis. Additional responsibility includes assisting with quality assessment and assurance. Training will be developed using various media ie; Visio, Power Point, Adobe Captivate and other training modes. Incumbent must become proficient in all aspects of Patient Access Department positions.
Qualified candidates will demonstrate excellent communication skills, interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence.
Duties of the Quality Assurance & Training Assistant may include the following but are not limited to:
Utilizes tools to review and analyze registration data for content and accuracy. Assist in the development, monitoring, analysis of quality reports and related materials addressing the registration process, cash collection process, scheduling and the financial investigation product produced. Identify, qualify and address problems in current process. Corrects errors in EHR / EMR systems and forwards to the Training and QA Manager for follow-up and correction. Reporting shall include a daily, weekly, monthly & Yearly summary, which includes the percentage of Medical record Number errors / combines & Uncombines.
Provide support to the Training and QA Manager with development and implementation of initiatives to improve and enhance performance and services. Responsible for the result reporting of ongoing analysis and continuous quality improvement activities.
Assist with QA and training in all areas and aspects in Patient Access Services Department including registrations, cashiering, financial investigations, workflow data collection, assignment of MRN and insurance verifications, etc.
Completes other special projects or assignments as assigned when modifications or adjustments are made to statistical reporting, audit criteria, policies and procedures, training & training materials including eLearning modules. Participates in ongoing review and modification of department policies and procedures.
Required Qualifications: Associates Degree. Demonstrated moderate to high ( not only basic familiarity) competence in Microsoft Office (Excel, Word, Visio, Publisher, and Power Point). Excellent verbal and written communication, computing and multi-tasking skills. Experience in speaking with customers and can work well with persons who are under stress (such as sick patients and their distressed family members).
Preferred Requirements: Billing experience, Accounts Receivable, banking and/or hospital Patient Access/Registration experience. Familiarity with medical insurance benefits, Bed Control Management, data analysis, demonstrated experience in with EMR computerized registration / financial / IT systems. Knowledge of medical terminology.
Special Notes: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. For full consideration, applications must be received before the initial review date (which is within two weeks of the posting date). If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date.
Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises. All Hospital positions are subject to changes in pass days and shifts as necessary. This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
The selected candidate must successfully clear a background investigation. Prior to start date, the selected candidate must meet the following requirements: Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services (The hiring department will be responsible for any fee incurred for examination), submit (3) written references, and provide a copy of any required New York State license(s)/certificate(s). Please be advised that failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.
The best ideas in medicine start with the best people. At Stony Brook Medicine, our highest calling is to put the power of ideas to work in our patients' lives. Stony Brook Medicine integrates and elevates all of our health-related initiatives: education, research and patient care. Stony Brook Medicine is Long Island's premier academic medical center. With 603 beds, we serve as the region's only tertiary care center and Level 1 Trauma Center, and are home to the Stony Brook Heart Institute, Stony Brook Cancer Center, Stony Brook Children's Hospital, Stony Brook Neurosciences Institute, and Stony Brook Digestive Disorders Institute. We also encompass Suffolk County's only Level 4 Regional Perinatal Center, state-designated AIDS Center, state-designated Comprehensive Psychiatric Emergency Program, state-designated Burn Center, the Christopher Pendergast ALS Center of Excellence, and Kidney Transplant Center. It is home of the nation's first Pediatric Multiple Sclerosis Center.
Stony Brook University is an Affirmative Action/Equal Opportunity employer. We are committed to the creation of a diverse and inclusive campus climate. We encourage protected veterans, individuals with disabilities, women and minorities to apply.
This function/position has been designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at email@example.com .
IF YOU NEED A DISABILITY-RELATED ACCOMMODATION, PLEASE CALL THE UNIVERSITY HUMAN RESOURCE SERVICES DEPARTMENT AT (631) 632-6161 OR THE UNIVERSITY HOSPITAL HUMAN RESOURCES DEPARTMENT AT (631) 444-4700. IN ACCORDANCE WITH THE TITLE II CRIME AWARENESS AND SECURITY ACT, A COPY OF OUR CRIME STATISTICS IS AVAILABLE UPON REQUEST BY CALLING (631) 632-6350. IT CAN ALSO BE VIEWED ON-LINE AT THE UNIVERSITY POLICE WEBSITE AT http://www.stonybrook.edu/police
Official Job Title: TH Instructional Support Assistant
Job Field: Administrative & Professional (non-Clinical)
Primary Location: US-NY-Stony Brook
Department/Hiring Area: Patient Access - Quality Assurance, Training, and Communications-Stony Brook University Hospital
Schedule: Full-time Shift: Day Shift Shift Hours: 8:30 Am - 5:00 PM Pass Days: Sat, Sun
Posting Start Date: Oct 17, 2019
Posting End Date: Jan 16, 2020, 4:59:00 AM
Salary: Commensurate with Experience
Salary Grade: SL1
Internal Number: 1903617
About Stony Brook University
FROM ITS BEGINNINGS A HALF-CENTURY AGO, STONY BROOK UNIVERSITY HAS BEEN CHARACTERIZED by innovation, energy and progress, transforming the lives of people who earn degrees, work and make groundbreaking discoveries here. A dramatic trajectory of growth has turned what was once a small teacher preparation college into an internationally recognized research institution that is changing the world.