Administrative Manager of Operations - Cancer Center - 1903710
At Stony Brook Medicine, the Administrative Manager of Operations - Cancer Center manages and coordinates activities of administrative, clerical and call center personnel of the Cancer Center across sites. This role is key to ensuring the smooth functioning of staff and processes for cancer patient care delivery - providing the glue between the call center, the clinical care team, the revenue cycle team and the patient. This role supports the coordination of new and existing patents, ensuring the care team is ready and the schedule is efficient, anticipates patient care or financial issues, and implements and manages processes and staff that support operations from initial patient call and intake, to clinical and administrative office preparation and ongoing coordination of care, treatment and admissions and discharges for a very sick and complex patient population. Coordination across multiple departments and disciplines is required and visible operations management is required for this role.
Duties of the Administrative Manager of Operations - Cancer Center may include but are not limited to the following:
Streamline operations and effectively apply new concepts and techniques for positive outcomes. Identifies and implements technology to improve operations. Analyzes and develops internal processes and implements procedures and policies to improve and coordinate operations across front desk, revenue cycle, back office, call center and the care team.
Anticipates and recommends both big picture and micro-processes to drive higher volume patient and referral base satisfaction and overall improve the efficiency of the Center.
Works with other leaders and senior leadership to development strategic plans for new programs and care models and improved workflow . Implements and manages those plans
Prepares and reviews operational reports and schedule analytics to ensure efficiency and access for new and ongoing patients. Recommends and implements process changes to ensure ongoing efficiencies.
Plans budgetary needs by analyzing short and long-term program plans. Works with cancer center leadership to ensure completion of data/ tracking, metrics, reports and analytics and budget monitors for the center
Responsible for HR and personnel including hiring, performance appraisals, training, staff disciplinary activity and salary recommendations. Develops and executes training/mentoring and orientation programs, quality improvement processes and other projects, including the development of SOPs
Implements metrics, dashboards and quality assurance programs to support great efficiencies and to meet organizational standards
Possesses a high level of initiative and motivation, and exceptional organizational, oral and written communication abilities. Superior interpersonal skills. Must be comfortable with all levels of staff and be able to multitask while handling frequent interruptions. Ability to work in a team as well as independently.
Identifies and implements technology to improve operations.
Proactively address issues with patients, physicians, staff and management.
Participate in daily and weekly huddle with administrative team, nurses and physicians and other members of the management team to ensure efficiently run physician clinics.
Demonstrates ability to answer any questions that might arise when dealing with patients, physicians, or any matters regarding the department/division/physician office.
Demonstrates proficiency in data capture and reporting, information technology and EMR systems. Works with IT department as necessary.
Implements policies to ensure patient's safety and quality care and insures that rules and policies are enforced.
Supervises and evaluates cancer center staff.
Participates in various inter-departmental and hospital committees as assigned
Performs other related duties
Bachelor's degree in Business, Healthcare Administration, Public Administration, Public Health, or related field.
At least 5 years of experience in a healthcare management capacity.
Knowledge of operational analysis and decision-making techniques for resource allocation and organizational effectiveness.
Strong computer application skills (including Microsoft Excel, databases and reporting).
Strong leadership and problem solving skills.
Excellent written, oral, and interpersonal communication skills.
Master's degree in Business, Healthcare Administration, Public Administration, Public Health, or related field.
This position will remain posted until filled or for a maximum of 90 days.
An initial review of all applicants will occur two weeks from the posting date. For full consideration, applications must be received before the initial review date (which is within two weeks of the posting date). If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date.
Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
All Hospital positions are subject to changes in pass days and shifts as necessary. This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
The selected candidate must successfully clear a background investigation. Prior to start date, the selected candidate must meet the following requirements: Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services (The hiring department will be responsible for any fee incurred for examination), submit (3) written references, and provide a copy of any required New York State license(s)/certificate(s). Please be advised that failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.
About Stony Brook Medicine
The best ideas in medicine start with the best people. At Stony Brook Medicine, our highest calling is to put the power of ideas to work in our patients' lives. Stony Brook Medicine integrates and elevates all of our health-related initiatives: education, research and patient care.Stony Brook Medicine is Long Island's premier academic medical center. With 603 beds, we serve as the region's only tertiary care center and Level 1 Trauma Center, and are home to the Stony Brook Heart Institute, Stony Brook Cancer Center, Stony Brook Children's Hospital, Stony Brook Neurosciences Institute, and Stony Brook Digestive Disorders Institute. We also encompass Suffolk County's only Level 4 Regional Perinatal Center, state-designated AIDS Center, state-designated Comprehensive Psychiatric Emergency Program, state-designated Burn Center, the Christopher Pendergast ALS Center of Excellence, and Kidney Transplant Center. It is home of the nation's first Pediatric Multiple Sclerosis Center.
Stony Brook University is an Affirmative Action/Equal Opportunity employer. We are committed to the creation of a diverse and inclusive campus climate. We encourage protected veterans, individuals with disabilities, women and minorities to apply.
This function/position has been designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at firstname.lastname@example.org .
IF YOU NEED A DISABILITY-RELATED ACCOMMODATION, PLEASE CALL THE UNIVERSITY HUMAN RESOURCE SERVICES DEPARTMENT AT (631) 632-6161 OR THE UNIVERSITY HOSPITAL HUMAN RESOURCES DEPARTMENT AT (631) 444-4700. IN ACCORDANCE WITH THE TITLE II CRIME AWARENESS AND SECURITY ACT, A COPY OF OUR CRIME STATISTICS IS AVAILABLE UPON REQUEST BY CALLING (631) 632-6350. IT CAN ALSO BE VIEWED ON-LINE AT THE UNIVERSITY POLICE WEBSITE AT http://www.stonybrook.edu/police
Official Job Title: TH Senior Staff Assistant
Job Field: Administrative & Professional (non-Clinical)
Primary Location: US-NY-Stony Brook
Department/Hiring Area: Cancer Center-Stony Brook University Hospital
Schedule: Full-time Shift: Day Shift Shift Hours: 8:30-5 Pass Days: Sat, Sun
Posting Start Date: Oct 28, 2019
Posting End Date: Jan 27, 2020, 4:59:00 AM
Salary: Commensurate with experience
Salary Grade: SL3
Internal Number: 1903710
About Stony Brook University
FROM ITS BEGINNINGS A HALF-CENTURY AGO, STONY BROOK UNIVERSITY HAS BEEN CHARACTERIZED by innovation, energy and progress, transforming the lives of people who earn degrees, work and make groundbreaking discoveries here. A dramatic trajectory of growth has turned what was once a small teacher preparation college into an internationally recognized research institution that is changing the world.