The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.
The PFS Coordinator Lead will provide assistance to the supervisor and/or manager for the day-to-day operations of the Financial Coordinator staff. This includes guidance, instruction, training and on-going monitoring of work flow and work load.The lead will serve as a primary contact for the unit.
Obtains benefits and secures insurance approvals
Coordinates the resolution of insurance issues with other departments
Notifies and documents approvals for other departments and partner organizations
Answers insurance related questions from patients, schedulers, providers, and partner organizations
Address patient complaints and escalate as needed
Identifies potential risk issues and notifies supervisor or manager
Conduct initial training for all new Financial Coordinators
Conduct on-going needs based training to existing Financial Coordinators
Assist with the monitoring of staff performance and provide appropriate feedback to supervisor or manager
Identity training and performance/process improvement opportunities
Responsible for identifying potential risk issues and notifying supervisor or manager appropriately
Act as a resource regarding the financial clearance process
Collaborate and respond to patient, provider, and other staffs concerns and complaints in a timely and appropriate manner; escalate as needed
Maintains knowledge of payor prior authorization requirements and payer policies
Perform other duties related to the unit as assigned by supervisor or manager
High School diploma or equivalent
Three or more years healthcare experience including insurance referrals, insurance authorizations and/or case management. Education in a healthcare related field of study may be acceptable in lieu of work experience.
Strong interpersonal skills and ability to function in a confidential and responsible manner
Strong organizational skills, personal initiative, ability to prioritize work to ensure efficiency
Ability to work in a fast pace, time sensitive and high work load volume environment
Ability to effectively troubleshoot and problem solve.
Proficient in the use of the MS Office Suite
Associate's or Bachelor degree
We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at email@example.com or by calling 206-667-4700.
The Seattle Cancer Care Alliance was incorporated in 1998 as a separate, jointly governed non-profit that included the cancer programs of three partners. Seattle Cancer Care Alliance is a cancer treatment center that unites doctors from Fred Hutchison Cancer Research Center, University of Washington Medical Center, and Seattle Children’s. The purpose of this organization is to provide state-of the-art patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond. The Seattle Cancer Care Alliance is the only NCI-designated comprehensive cancer center in the Northwest, and according to the National Cancer Data Base, Seattle Cancer Care Alliance patients in general have better survival rates than patients treated at other cancer treatment centers.