Digital innovation is transforming healthcare, and the Innovation and Digital Health team (IDHA) at Boston Children's Hospital is designing digital solutions to enhance access to world-class pediatric expertise and build the care delivery model of the future. We are a multidisciplinary team spanning tech, business/strategy, and clinical backgrounds, working collaboratively to vet promising BCH-grown and external digital innovations and bring them to life. Join our team and discover how your talents can help change the landscape of healthcare, and the lives of others. Yours included.
This Practice Liaison II will be responsible for:
Establishing strong relationships between the Hospital and referring physicians and their practices. Interfacing with both physicians and their staffs to improve communication and understanding of the needs and wants of the referring practices. Informing referring practices regarding hospital policies or updates. Keeping in contact with the referring practice to resolve any outstanding issues.
Serving as the primary contact for the referring providers of the PPOC, National Referring Line, BCHP, Grand Rounds Online and BCH Online Second Opinion Platforms and Pinnacle Care Concierge Services.
Communicating missed appointments to referring providers to ensure medically compromised patient receive care according to medical home protocols and reschedule as needed for the families. Keeping in contact with the referring practice to resolve any outstanding issues.
Monitoring the online request an appointment database and respond to the requests within 24 hours. Scheduling directly or put the family in touch with the appropriate department. Monitoring the scheduling DL for incoming PCP update requests. Updating the PCP as needed so that providers can access their patient records in the My Children's portal.
Monitoring and supporting the Grand Rounds (GR) platform. Answering queries from the GR coordinators, BCH providers and department administrators. Uploading medical records from the GR portal. Providing Life Image links for the GR coordinators and push imaging to the BCH image system. Creating medical records for all GR online opinions (domestic or international) utilizing GR demographic spreadsheets.
Serving as the point person in the absence of supervisor for problem identification and resolution, as well as notifying manager when confronted with difficult and/or unpredictable situations with patients, referring practices and team members.
To qualify you must:
High School Diploma required.
Minimum of 18 plus months experience as a Practice Liaison I OR 3 years of related experience i.e. Customer service experience, preferably in a call center setting.
Scheduling experience in a healthcare setting would be a plus but not required.
Basic computer navigation and keyboarding skills, including ability to multi-task and navigate between multiple systems.
Strong and accurate data entry.
Remain current on all scheduling changes and updates for direct scheduling departments.
Ability and willingness to work a flexible schedule as needed.
Ability to develop and maintain effective interpersonal relationships.
Strong knowledge of Microsoft Office Suite.
Advanced experience with Epic Scheduling and Power Chart Medical Records.
Intermediate skill in collecting and analyzing data.
BCH offers competitive compensation and unmatched benefits.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Internal Number: 2848398
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.