The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.
The Patient Care Coordinator I is a member of a dynamic team focused on coordinating all aspects of patient care. The role provides continuity of care by ensuring a smooth transition between care settings and by developing a trusted relationship with patients to identify and assist with each patients individual needs that may arise related to the care they receive.
Triage calls from referring physicians, patients, family members, and others wishing to access care at SCCA.
Schedules and coordinates patients appointments.
Collects and enters patient demographic and insurance information and enter into registration databases.
Assists with the financial clearance process as necessary.
Receives and responds to patient feedback.
Responds to other patient requests as appropriate.
Works closely with patients, families, visitors, providers and staff to identify needs, answer questions, resolve problems, provide information and follow up
Communicates with providers, techs, and nurses regarding the patients scheduling needs. Notifies or escalates access challenges to appropriate parties as needed
Manages and prioritizes scheduling requests
Recognizes emergent or urgent requests and initiates appropriate pathways for clinical support.
High school graduate or equivalent
One year of customer service experience required
Ability to work independently, organizing, and prioritizing concurrent responsibilities and demands
Ability to work in a high pressure, time-sensitive, and complex health care environment
Ability to demonstrate sensitivity and empathy in an emotionally challenging environment
Active listening skills
Ability to build relationships while maintaining appropriate boundaries.
Strong computer skills and familiarity with MS Office
Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
Ability to identify and triage issues appropriately
Attention to detail to ensure scheduling accuracy
Bachelor's degree (BA or BS)
Previous medical office/hospital experience coordinating physician appointments and patient services preferred
Familiarity with medical terminology
Prior experience utilizing an electronic medical record system and/or an automated scheduling system
EPIC and/or RIS, or any electronic medical records system
Prior experience in a clinical or healthcare setting
We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at firstname.lastname@example.org or by calling 206-667-4700.
The Seattle Cancer Care Alliance was incorporated in 1998 as a separate, jointly governed non-profit that included the cancer programs of three partners. Seattle Cancer Care Alliance is a cancer treatment center that unites doctors from Fred Hutchison Cancer Research Center, University of Washington Medical Center, and Seattle Children’s. The purpose of this organization is to provide state-of the-art patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond. The Seattle Cancer Care Alliance is the only NCI-designated comprehensive cancer center in the Northwest, and according to the National Cancer Data Base, Seattle Cancer Care Alliance patients in general have better survival rates than patients treated at other cancer treatment centers.