The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.
Under the oversight of the Strategy Division, the Strategic Outreach and Affiliate Network Office oversees an array of responsibilities in the service of Seattle Cancer Care Alliances goal of improving cancer care, regionally and beyond. We strive to further the reach of the SCCAs expertise and knowledge by developing new relationships through local, regional and international events and conferences as well as maintain and cultivate deeper relationships with our existing partners. As the external ambassadors of the organization we manage a diverse body of work including overseeing the Affiliate Network Program, managing the physician targeted outreach for the organization as well as community outreach for our Community Practice cancer centers in the area.
The outreach liaison role is responsible for the analysis, strategy, development and implementation of outreach plans targeting potential referral sources to successfully bolster referrals. This position requires a dynamic person who can work alongside an experienced cohort of outreach liaisons to translate business goals into outreach tactics, positioning SCCA as the trusted partner in oncology for the region.
As a member of the SCCA Strategic Outreach team, this role will support projects from design through completion aimed to drive growth for SCCAs Hematologic (HHM), Bone Marrow Transplant (BMT) and Immunotherapy (IMTX) programs. This role will partner closely with onsite operations leaders, SCCA service line managers, intake leaders, and clinical leaders, including Hematologic Malignancy, Immunotherapy and BMT Medical Directors.
This role will partner with key stakeholders to analyze and develop outreach plans to drive growth for the Bone Marrow Transplant (BMT) program, Immunotherapy (IMTX) and Hematology-Hematological Malignancies (HHM) program, providing alignment with SCCA-wide outreach and messaging.
Grow Data-Driven Oncology Referrals to SCCA:
Partner and meet regularly with program leaders through participation on the program teams; develop deep understanding of factors influencing priorities for each program.
Participate in service line leadership meetings, analyze data and create reports to be shown regularly at service line meetings as a report to leadership.
Develop fluency for disease specific clinical criteria for each program; translate into actionable communications with community providers and their staff, for improved relationships.
Design and build outreach dashboards, in partnership with other departments, to measure and track success of outreach efforts. Dashboards will integrate with the SCCA Outreach team, to measure and track success of collective outreach efforts.
Under the direction of Strategic Outreach leadership, assist with the creation of a data infrastructure using internal and external tools, partnering with intake office and service line department, while analyzing data from existing sources, such as NMDP, Gateway, EPIC, etc.
Assist in analyzing market share and referral pattern data and compile reports. Collaborate with other departments, such as outreach, marketing, and service line, to ensure collected data is used to direct growth initiatives.
Execution of outreach plans:
Actively participate in local or regional travel for outreach events. This includes national conferences, in-person meetings, educational conferences, partnering with affiliate network, and developing relationships with referring community practices. (Travel >30%)
Strategic digital and print communications, CME events, invitations for providers to visit the centers, community outreach event support, etc. Develop and maintain detailed project schedule including budget and forecasting, for outreach activities.
Serve as a member of SCCAs cohesive strategic outreach team across community practice and geographic expansion, affiliate network and service line, to tell the whole SCCA story
Assist with projects including researching and compiling and disseminating information as well as writing and editing content for external audiences.
Bachelors degree with at least 4 years of progressively complex administrative and project management experience in a healthcare setting oncology strongly preferred.
Four or more years of experience in strategic engagement and marketing in a healthcare setting to include: community outreach/special event planning, marketing, presentation skills, planning, physician liaison work.
Knowledge of the local and regional healthcare marketplace and physician dynamics. In-depth knowledge of referring pathways and specialty care service lines, preferably oncology-specific.
Intrinsically motivated and able to create innovative ideas to achieve results. Recognizes and seizes opportunities.
Strong interpersonal and customer service skills and the ability to express oneself clearly and empathetically in interactions with others in all forms of communications required.
Ability to work independently, take initiative, set priorities and handle multiple projects efficiently and effectively. Takes responsibility and initiative to set and meet the goals, objectives and obligations while representing the mission, visions and values of the organization.
Attention to detail required and an ability to use sound personal judgment and trouble shoot issues.
Proficiency with Microsoft Office applications required. Experience with Tableau Data Software and SharePoint preferred.
Must have a valid Washington Drivers license and ability to travel extensively throughout the region.
Comfortable presenting to large audiences and interacting with physician leaders.
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at email@example.com or by calling 206-667-4700.
The Seattle Cancer Care Alliance was incorporated in 1998 as a separate, jointly governed non-profit that included the cancer programs of three partners. Seattle Cancer Care Alliance is a cancer treatment center that unites doctors from Fred Hutchison Cancer Research Center, University of Washington Medical Center, and Seattle Children’s. The purpose of this organization is to provide state-of the-art patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond. The Seattle Cancer Care Alliance is the only NCI-designated comprehensive cancer center in the Northwest, and according to the National Cancer Data Base, Seattle Cancer Care Alliance patients in general have better survival rates than patients treated at other cancer treatment centers.