The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.
Under the general direction of the Associate Director of Quality and Patient Safety, the Quality Program Manager contributes to and supports the organizations clinical excellence, patient safety and high reliability framework, development, and outcomes. This position will work in a consultative and collaborative manner across the SCCAs ambulatory clinics and inpatient hospital to support patient safety and quality improvement initiatives. This position contributes to the development of annual quality targets and objectives through data analysis and benchmarking in partnership with the Patient Safety, Infection Prevention, Patient Experience, and ARA teams. The incumbent works with minimal supervision, coordinating, implementing and managing tasks as delegated. This position operates in a matrix environment and works with large, complex work groups.
Excellent communication skills are required for work with operations leadership and front-line staff to help support quality improvement initiatives. Creativity and strong systems thinking skills are needed for problem solving as well as development of processes and materials in collaboration with diverse workgroups and teams.
Maintaining, developing and improving designated aspects of the quality management framework; measurement, monitoring and improvement
Ownership of dashboard metrics for out-patient and in-patient falls including data integrity and corrective action planning
Oversight and maintenance of NDNQI database for reporting quarterly metrics
Conducting event reviews for safety events as assigned, includes RCAs, ACAs and facilitating clinical reviews and process reviews as needed
Developing and supporting the achievement of action plans related to quality and safety initiatives
Leadership for falls prevention program across ambulatory clinics and SCCA hospital
Facilitation of quality improvement initiatives using IHI Model for Improvement and Lean tools
Working as a liaison between clinical and administrative groups in coordinating the preparation and presentation of reports related to quality and patient safety
Assisting in the preparation and presentation of quality and patient safety information to a variety of audiences and committees
BA/BS in related field of study
5 years of relevant work experience in a healthcare environment
Current knowledge and experience in healthcare quality and/or patient safety
Experience with large scope quality/safety improvement efforts in complex academic setting
Experience working in a matrix environment.
MA/MS in relevant discipline
3 years of experience working in quality
2 years of clinical experience in an oncology setting
Experience conducting RCAs for safety events
Current knowledge and experience with Lean systems thinking, IHI Model of Improvement, High Reliability, Just Culture
Please include a cover letter in your application
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At Fred Hutchinson Cancer Research Center, teams of world-renowned scientists and humanitarians work together to prevent, diagnose and treat cancer, HIV/AIDS and other diseases. Researchers are discovering new ways to detect cancers earlier, improve treatments, and learn how to prevent cancers from growing. Although Fred Hutchinson opened its doors in 1975, its history began about 20 years before that. In 1962 Fred Hutchinson envisioned a center devoted to studying cancer, a disease that took his brother’s life. Today Fred Hutchinson is contributing to the next waves of breakthrough treatments and prevention strategies. Fred Hutchinson collaborates with the Seattle Cancer Alliance, the National Cancer Institute, and the University of Washington.