To answer a multi-line switchboard quickly (ideally within 3 rings) and directs calls to their destination without delay in such a way that positively affect the customer's perception or call/visit experience.
High School/GED. Required.
Minimum Work Experience
Some experience as an operator preferred, 1 -2 years customer service office environment experience is a plus
Required Licenses/Certifications for position
Required Skills, Knowledge, and Abilities
Excellent verbal communication skills, an upbeat and pleasant phone voice, the ability to handle high-stress environments and experience in handling multiple tasks. In addition, must be able to make informed decisions quickly and execute those decisions with confidence. Must be able to remain stationery for long periods of time. Must be able to view computer screens and receive audible communications.
Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
Medium lifting, pushing and pulling is required for 20-50 lbs occasionally, 10-20 lbs frequently and 10 lbs constantly to move objects. Sudden emergency situations have the potential for exposure to lifting or moving of up to 100 lbs. Frequent bending, walking, sitting, squatting, reaching and standing are required. Keyboard/computer use and/or repetitive motions may be required.
Internal Number: 7848
About East Tennessee Children's Hospital
East Tennessee Children's Hospital is a 152-bed hospital certified by the state of Tennessee as the only Comprehensive Regional Pediatric Center in East Tennessee and is accredited by the Joint Commission. As a Comprehensive Regional Pediatric Center, Children's Hospital offers full capabilities to care for seriously ill children in a unique pediatric environment and offers the services of many different pediatric subspecialties. Children's Hospital works jointly with the University of Tennessee Medical Center to ensure that injured children in this region receive trauma care at the institution most appropriate for the child's needs. We also assist smaller hospitals by providing pediatric health care training opportunities.