The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.
An Account Follow Up Representative is responsible for timely follow up with insurance companies on payments, denials and appeals.
Review work queues to prioritize account follow up activities (account/payment status, verify and update patient information)
Timely identification of claim denials and appropriate handling of appeals
Review insurance payments and all adjustments to determine patient responsibility
Utilizes hospital billing system, payor websites and system interfaces to effectively manage accounts
Investigate and resolve patient inquires forwarded from Customer Service
Contact appropriate SCCA Departments to obtain information for account resolution
Maintain current understanding of contracted payor agreements
High school graduate or equivalent
A minimum of one year of experience in a business setting
Ability to use a computer keyboard and mouse, navigate computer programs, and use email in a business setting
Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
Proficiency in Microsoft Suite preferred
Experience in healthcare billing preferred
Our Commitment to Diversity
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at firstname.lastname@example.org or by calling 206-667-4700.
The Seattle Cancer Care Alliance was incorporated in 1998 as a separate, jointly governed non-profit that included the cancer programs of three partners. Seattle Cancer Care Alliance is a cancer treatment center that unites doctors from Fred Hutchison Cancer Research Center, University of Washington Medical Center, and Seattle Children’s. The purpose of this organization is to provide state-of the-art patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond. The Seattle Cancer Care Alliance is the only NCI-designated comprehensive cancer center in the Northwest, and according to the National Cancer Data Base, Seattle Cancer Care Alliance patients in general have better survival rates than patients treated at other cancer treatment centers.