Provide support for all Care Management Department functions including health education and care coordination services for CCHP members. This position also provides call issue escalation for CCHP members or providers, manages a case load of members with low to moderate health complexity or may provide support for Team Lead duties, during the Team Lead's absence
High school diploma or equivalent required.
Bachelor of Social Work preferred
Certified Community Health Worker required
Five years' experience in a managed care or medical office/hospital environment.
Spanish proficiency (verbal, reading and written) - must pass Spanish proficiency testing
Superior verbal and written communication including motivational interviewing and adult learning principles
Familiarity with basic medical terminology and ICD-9 and CPT coding
Personal computer skills.
Expertise with various software applications/databases (i.e., Microsoft Office).
Highly organized, ability to prioritize, and demonstrate complex problem solving skills.
Ability to work autonomously with minimal supervision
Demonstrated care coordination concepts
Internal Number: 39009
About Cook Children's Health Care System
Cook Children's Health Care System embraces an inspiring Promise – to improve the health of every child in our region through the prevention and treatment of illness, disease and injury. Based in Fort Worth, Texas, we’re proud of our long and rich tradition of serving our community.