The Director of Consumer Access, Pre-Access Operations actively manages all areas of responsibility within the divisional Pre-Access Department including, but not limited to, benefits verification, pre-certification, pre-registration, concurrent authorization for inpatient and outpatient service lines, and acts as a liaison with central scheduling and registration teams. Maintains ongoing communication with campus, regional, divisional, and corporate leaders on pre-access operation outcomes, ensuring open communication and collaboration toward common goals. Strategically designs the Pre-Access process to meet or exceed key performance indicators related to both financial metrics and regulatory compliance requirements. Emphasis is placed on providing a seamless consumer and team member experience across all areas of access, including but not limited to scheduling, pre-registration, insurance verification, pre-certification, financial counseling, and pre-collection of patient responsibility. Actively participates in providing outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Proactively engages in problem resolution for patients, physicians, administration, and other internal or external customers including serving as a division liaison to facilitate discussions and questions regarding the financial clearance and pre-registration process. Focuses on process improvement strategies with special focus on financial clarity and up-front cash collection outcomes to protect financial standing of the hospitals. Adheres to hospital Corporate Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.