Customer Service Specialist AdventHealth Shawnee Mission
Patient Financial Services
Woodland Hills Building
7315 E Frontage Road, Merriam, KS 66204
Top Reasons To Work At AdventHealth Shawnee Mission
Providing faith-based, whole person care to Kansas City since 1962
Excellent health benefits, an onsite child care center and fitness facility
Tuition reimbursement to support continuing education
Employee Referral Program
Largest health care provider in Johnson County with three campuses
Full Time Days
Monday â“ Friday
8:00AM â“ 5:00PM
You Will Be Responsible For:
Greets patients and visitors in a prompt, courteous and helpful manner.
Respond accurately to a high volume of calls, demonstrating exceptional customer service & listening skills.
Maintains a pleasant, caring attitude when communicating with guests and patients through face to face contact, by phone or electronic communication.
Resolves patient issues on initial call or provides timely follow-up when additional research is required.
Handles incoming calls concerning patient balances, collecting payments and assisting patients as needed with their accounts and inquiries.
Maintains detailed and accurate documentation of all patient account related communication.
Processes Financial Assistance applications per hospital policy in a timely manner.
What You Will Need:
High School Diploma or Equivalent
2 yearsâ™ experience in customer service-oriented position
Demonstrated customer service skills
Ability to communicate effectively over the phone and in person
General clerical skills
The Customer Service Specialist is an accountable member of the patient care team, responsible for critical functions within the patient business office. These functions contribute to the smooth operation of the patient business office and a positive patient financial experience. Responsibilities include answering incoming phone calls in a fast-paced environment, greeting patients coming into the department, interpreting the status of patient accounts, and collecting balances due from patients. The Customer Service Specialist will also act as a liaison between other departments and carriers and agencies outside the hospital.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.