Communicates and documents Security Officer activities for routine patrols, posting, and assignment of calls for service.
Answers emergency and non-emergency telephone for the Security Operations Center.
Monitors fire safety systems and dispatches appropriate resources when fire alarms are activated.
Monitors and dispatches response to infant abduction alarms, medical gas alarms, and access control alarms.
Documents calls for service utilizing a Computer Aided Dispatch (CAD) software.
Utilizes Closed Circuit TV (CCTV) systems to monitor cameras that monitor in progress situations and relay observed information to field responders per department procedures.
What You Will Need:
International Association for Healthcare Security and Safety (IAHSS) Basic Training Certification within three months of hire date
Prior dispatching experience in healthcare security, law enforcement, or fire/emergency medical services (Preferred)
Knowledge and experience in the National Incident Management System (NIMS) and Hospital Incident Command System (HICS) (Preferred)
Knowledge of security and fire systems, software and technology including CCTV, Access Control, Duress, Infant Protection, Computer Aided Dispatching, and Physical Security Information Management systems (Preferred)
The Security Dispatcher is responsible for maintaining professional, effective, and efficient operation of the Security Operations Center. Coordinates activity of Security Officers in the field and communicates via radio. Receives calls for service via telephone from patients, visitors, and employees throughout all AdventHealth locations within the central market. Maintains records associated with the Security Operations Center. Monitors alarms to systems for medical gas, fire and life safety, infant abduction, access control, and generators. Dispatches appropriate resources via radio and telephone for response to system alarms.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.