In this role, you are an essential link between the Risk Management and Patient Relations teams, working to reduce risk, resolve concerns, and provide the safest and most restorative environment for Unity Center for Behavioral Health's patients.
Your knowledge of healthcare standards of practice and consultative skills, combined with your genuine concern for the well-being of others, help to fulfill the Legacy mission of making life better for others.
Legacy Health, the largest nonprofit, community-owned health system serving the Portland-Vancouver area and the mid-Willamette Valley, seeks to improve our community by helping people live healthier and better lives. To support good health, Legacy provides a range of services not found in any other single system: multiple hospitals, a children’s hospital, primary and urgent care, and complete medical specialties.
This role is working at our Unity Center for Behavioral Health - a one-of-a-kind center for people facing a mental health crisis. Unity Center features a Psychiatric Emergency Service, where patients receive care by specialists in behavioral health in a calming, non-hospital-like setting. Unity also has inpatient care for adults and teens. It is a collaboration between Adventist Health, Kaiser Permanente, Legacy Health and Oregon Health & Science University.
This role supports Legacy Health’s clinical risk management and patient safety activities. The primary responsibilities are to provide expertise in identifying, mitigating and controlling losses related to patient and visitor injury, to maintain compliance with specified regulatory requirements including mandatory and voluntary patient safety reporting, and the control of related charges, and to promote patient safety in a psychiatric setting.
Related activities include partnering with clinical personnel in managing adverse outcomes, investigating incidents, recognizing, investigating and reporting potentially compensable events, and providing education, support and consultation to clinical personnel regarding clinical risk management issues and practices.
Additional activities include facilitating root cause analyses, surveillance for and reporting events in compliance with LH policy and regulatory agency requirements, support of the investigation of patient grievances, and real time risk management consultation. Clinical experience is required.
Bachelor’s degree required.
Three to five years of experience in healthcare including behavioral health risk management or related field required. Three to five years of experience in a clinical role or clinical management preferred.
Licensed Health Care Professional preferred.
Requires knowledge of and remains current in: healthcare risk management; healthcare standards of practice; LH policies and procedures; professional and general liability and liability insurance; and specified regulatory requirements for management of grievances and adverse events. Maintains and demonstrates skills in investigation, witness interviewing techniques, negotiation and conflict resolution.
Manages critical situations in a professional, objective and effective manner. Able to make independent, real time decisions within the clinical risk management and patient safety scope of responsibility. Communicates effectively both orally and in written form. Able to engender trust among internal customers. Provides excellent customer service for internal and external customers. Works independently and establishes and reevaluates priorities daily. Meets deadlines. Keyboard skills and ability to navigate electronic systems applicable to job functions. Excellent public speaking skills and ability and willingness to train others about risk management.
LEGACY’S VALUES IN ACTION Follow guidelines set forth in Legacy’s Values in Action.