The VUMC data center is a 24x7 operation and hosts all of the medical center's most critical IT infrastructure. The Data Center Operations team is responsible for monitoring, maintaining, and improving the critical IT infrastructure that supports a top 10 biomedical research program, a nationally recognized adult and children's hospital that provides care to over 2 million patients per year, and the Vanderbilt Health Affiliated Network which works with over 60 hospitals and 5,000 clinics across the Southeastern US.
The Data Center Supervisor is responsible for the 24x7 staffing of the IT Operations Center, managing the day-to-day operations of the data center, and controlling quality to ensure all work meets requirements for quality as defined in Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies. This candidate will have a very strong eye for detail, a strong sense of ownership, the ability to lead a team, and possess a foundational understanding of networking, operating system, and mainframe technologies. This position has direct responsibility for the training, coordination, and evaluation of the data center operations team.
Directly support and complete all scheduled data center MACs (Moves/Adds/Changes).
Oversee the data center request processes from start to finish.
Maintain detailed and thorough documentation and record keeping.
Asset management, auditing and daily work log/ticket tracking.
Develop and maintain data center processes related to all standard and emergency data center MACs (Moves/Adds/Changes).
Create and oversee policies and procedures to follow industry best practices and to meet SLAs.
Process owner for shipment intake, hardware chain of custody, hardware surplus, major incidents, and mainframe processes.
Responsible for overall site readiness, cleanliness, and staffing.
Develop and mentor employees to continuously improve skills and team performance. Train and supervise data center technicians. Coach and mentor team members on continuous improvements, processes, job functions and resolution skills.
Assist project management from defining scope, resources, and priority; to overseeing and implementing the project plan.
Overseeing and managing the data center team, assigning individual responsibilities, identifying appropriate resources needed, and developing schedule to ensure timely completion of all data center projects and meeting deadlines.
Works closely with the facilities team to assure data center build outs are managed according to capacity and environmental requirements.
Elicit data center infrastructure requirements from customers.
Initiates new responsibilities and assists all plans for the future of the datacenter.
Provide smart-hands assistance as required for multiple customers at various sites within specified response times (on-call duties apply)
Maintain a safe and secure operating environment within the data center and report any violations to their manager.
Maintain site security protocols, badging requirements and data protection procedures.
Quality Assurance - Perform quality audits to insure team members are following data center processes and standards.
Foundational working knowledge with server and network hardware/components, copper and fiber infrastructure installation and testing, data center productivity and support tools, applications and software and data center infrastructure management (DCIM) related tools.
Must work and interact effectively and professionally with and for others throughout various levels of the organization.
On-Call, Vacation and Sick Coverage as needed.
Drive innovation in the data center at VUMC, as well as across the industry.
Ensure customer needs are met and identify issues and areas for improvement
LEADERSHIP - (INTERMEDIATE): Motivates and inspires others to perform at a high level. Puts aside personal needs and considerations for the good of the team. Communicates in a positive and constructive way, demonstrating an enthusiasm for team and unit goals. Takes appropriate risks, showing and accepting personal accountability for actions and decisions. Gets others to share challenges and perform as a valuable member of the team and unit. Accomplishes results through influence, coaching, communication and commitment with minimal use of authority and control.
OPERATIONS PLANNING - (INTERMEDIATE): Demonstrates ability to forecast complex resource needs, identify discrete tasks, set priorities, define dependencies, schedule activities, meet deadlines, and organize work for a single functional area. Merges diverse points of view into a coalition with shared goals and objectives. Plans for and anticipates events outside of immediate responsibility. Identifies relevant stakeholders and gains their commitment. Anticipates problems and obstacles before they arise. Able to absorb changes to major assignments while maintaining a high level of performance. Competently handles multiple assignments and projects simultaneously. Sets priorities with a proper sense of urgency and importance. Develops creative ideas and takes innovative action to achieve planned goals and objectives.
PEOPLE MANAGEMENT - (INTERMEDIATE): Successfully resolves conflicts and disciplinary problems. Provides counseling and career development planning to subordinates. Constructively gives timely positive and negative feedback, confronting individual performance problems in a professional and sensitive manner. Aware of the values, abilities and needs of others. Demonstrates the ability to create a positive work climate, establishing a feeling of partnership and empowering others. Has set, coached and assessed the assignment objectives of subordinates. Practices and rewards behaviors supportive of company values.
About the Department:
VUMC IT provides hardware, software and service solutions for the entire Medical Center. With over 40,000 workstations in the Medical Center, our teams can assist not only with hardware support, but also software and application support and services to enhance security and protection of your information. Click this link below to learn more: https://www.vumc.org/it/it-services
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
VUMC Recent Accomplishments
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children's Hospital at Vanderbilt named as one of the Best Children's Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.
Healthcare's Most Wired: Among the nation's 100 "most-wired" hospitals and health systems for its efforts in innovative medical technology.
Becker's Hospital Review: named as one of the "100 Great Hospitals in America", in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.
The Leapfrog Group: One of only 10 children's hospitals in the to be named at Leapfrog Top Hospital.
American Association for the Advancement of Science: The School of Medicine has 112 elected fellows
Magnet Recognition Program: Received our third consecutive Magnet designations.
National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement
Human Rights Campaign Healthcare Equality Index: 6 th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period. Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As t...he largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.