We are a local, non-profit managed care company that cares about the community we serve. Our health plan offers coverage through the Texas CHIP, STAR, and STAR Kids Medicaid programs to more than 130,000 members in the 6-county Tarrant service area (Tarrant, Johnson, Denton, Parker, Hood, and Wise). We offer quality, affordable plans for low-income pregnant women and families with children, including those with significant medical complexity. Our network includes thousands of doctors, clinics, hospitals, and specialty service providers. Our member and provider satisfaction scores demonstrate our commitment to elevating every experience for our members, providers and staff.
The Clinical Outcomes Supervisor is responsible for the day-today oversight of all member-focused clinical outreach efforts at Cook Children’s Health Plan with a strong emphasis on telephonic call center oversight, preventive care, member screening, and member satisfaction. This position will provide leadership and guidance to the Health Plan Clinical Outreach team and will serve as a liaison to Quality Improvement, Service Management, and Service Coordination.
BSN, LMSW required with at least 3 years’ experience in a Managed Care Organization.
Experience in an outbound telephonic center and former supervisory experience strongly preferred.
Ability to work well without direct supervision, independently and productively.
Must be highly detail oriented with excellent organizational skills.
Must have a strong ability to both understand and compose operational metrics.
Must be cognizant of deadlines and able to unfailingly meet them.
Must have strong leadership skills with the ability to direct activities of others both individually and within a team setting.
Licensure, Registration, and/or Certification:
BSN, or LMSW
Internal Number: 52045-44383
About Cook Children's Health Care System
Cook Children's Health Care System embraces an inspiring Promise – to improve the health of every child in our region through the prevention and treatment of illness, disease and injury. Based in Fort Worth, Texas, we’re proud of our long and rich tradition of serving our community.