Medical Assistant - HiRise Clinic

# 2012789

Your Role:

Supports the licensed healthcare team in performing office examinations and procedures by organizing and managing clinic patient flow, gathering and documenting patient screening data, assist with patient and family education and communication with patient's health care team.

Unit Summary:

The HiRiSE clinic is located at The Vanderbilt Clinic, 1301 Medical Center Drive, Nashville, TN 37232. We provide preoperative anesthetic evaluations, including surgical risk stratification, and develop and implement plans of care to optimize medically complex adult individuals in the weeks before they undergo elective surgery. We are looking for motivated, self-directed team members who are committed to patient care excellence within a collaborative and compassionate environment that promotes teaching and learning for both patients and team members.

Each patient's plan of care is initiated and directed by an attending anesthesiologist, and supported by a concert of team members, including resident physicians, nurse practitioners, registered nurses, and support staff. The leadership team is comprised of a medical director, nursing director, and clinic manager. Clinic support staff is comprised of medical assistants, patient care technicians, and patient service specialists. The HiRiSE clinic shares a unique relationship with the Vanderbilt Preoperative Evaluation Clinic (VPEC) and many team members are cross trained to work within both clinic systems. Various resources are utilized for patient care: laboratory, imaging, social work, and medical specialty clinic referrals and testing.

We are committed to providing excellent patient centered care while providing a supportive and caring work environment for our team members.

Qualifications:

• High School Diploma or GED (or equivalent experience) and < 1 year relevant industry
• Medical Assistants must have and maintain a certification from one of the VUMC approved MA programs within 90 days of employment. Vanderbilt endorsed MA certifications: American Medical Technologists (AMT), American Association of Medical Assistants (AAMA), National Center for Competency Testing (NCCT), National Healthcareer Association (NHA), National Association for Health Professionals (NAHP). Others organizations may be considered on a case by case basis.

Position Shift:

• Monday - Friday 8:00 AM - 5:00 PM

View how Vanderbilt Health employees celebrate the difference they make every day:

Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

VUMC Recent Accomplishments

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:

* US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children's Hospital at Vanderbilt named as one of the Best Children's Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.

* Healthcare's Most Wired: Among the nation's 100 "most-wired" hospitals and health systems for its efforts in innovative medical technology.

* Becker's Hospital Review: named as one of the "100 Great Hospitals in America", in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.

* The Leapfrog Group: One of only 10 children's hospitals in the to be named at Leapfrog Top Hospital.

* American Association for the Advancement of Science: The School of Medicine has 112 elected fellows

* Magnet Recognition Program: Received our third consecutive Magnet designations.

* National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement

* Human Rights Campaign Healthcare Equality Index: 6 ^th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.

KEY RESPONSIBILITIES:

• Directs and supports patient flow as well as unit operations by maintaining supplies, equipment and unit environmental standards.
• Facilitates identification of resources to meet patient healthcare needs.
• Performs/assists with procedures according to organizational/departmental standards.
• Collects and documents patient screening data for the healthcare team.
• Assists with patient and family education.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES:

CLINICAL COMPETENCIES (NOVICE): - Demonstrates sufficient fundamental proficiency to assist and perform clinical care including but not limited to vital signs, phlebotomy, specimen collection and point of care testing as directed by unit standards.

CLINICAL PATIENT DOCUMENTATION (FUNDAMENTAL AWARENESS): - Has limited experience or training working with clinical applications for patient documentation.

ENVIRONMENT OF CARE (NOVICE): - Demonstrates sufficient fundamental proficiency with set up and maintenance of patient exam room, supplies and equipment.

PLANNING & ORGANIZING (FUNDAMENTAL AWARENESS): - Demonstrates ability to anticipate basic resource needs, identify discrete tasks, set priorities, define dependencies, schedule activities, meet deadlines, and organize work for own assignments and responsibilities. Appropriately matches equipment, and capital resources to task demands. Prepares and presents clear and accurate status reports on projects and assignments.

CORE ACCOUNTABILITIES:

• Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
• Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.
• Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
• Team Interaction: Provides guidance to entry level co-workers.

CORE CAPABILITIES:

SUPPORTING COLLEAGUES (S2):

• Develops Self and Others: Continuously improves own skills by identifying development opportunities.
• Builds and Maintains Relationships: Seeks to understand colleagues priorities, working styles and develops relationships across areas.
• Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.

DELIVERING EXCELLENT SERVICES (S2):

• Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
• Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns to supervisors in a timely manner.
• Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.

ENSURING HIGH QUALITY (S2):

• Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
• Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.
• Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.

MANAGING RESOURCES EFFECTIVELY (S2):

• Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
• Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
• Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.

FOSTERING INNOVATION (S2):

• Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
• Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
• Adapts to Change: Embraces change by keeping an open mind to changing plans and incorporates change instructions into own area of work.