Position will be responsible for answering of Health Plan phone lines and response to Provider inquiries relating to claims, benefits, and Health Plan policies. The position is also responsible for developing and maintaining working relationships with CCHP Providers. The position is responsible for meeting department production and quality goals. Dependable attendance is a necessity due to the critical nature of the job function.
Education & Experience:
A minimum of High School diploma or equivalent
Excellent Customer Service Skills with ability to explain complicated claim issues to providers; ability to resolve conflict.
3 years of experience in claim service area within Managed Care Organizations, Insurance, or related fields is required by the incumbent.
Internal Number: 53171-45388
About Cook Children's Health Care System
Cook Children's Health Care System embraces an inspiring Promise – to improve the health of every child in our region through the prevention and treatment of illness, disease and injury. Based in Fort Worth, Texas, we’re proud of our long and rich tradition of serving our community.