The Director of IT, Technology Services is responsible for the end-to-end management of end user technology equipment and services. This includes, but is not limited to, desktop and laptop provisioning and support; the technology help desk function; the Cook Childrens call center / PBX function; all voice communication systems; and imaging/monitoring clinical technologies. The Director of IT, Technology Services ensures the highest quality customer service and equipment availability in a complex 24x7x365 environment. Leads the migration to cost effective, new technologies and services -- while providing operational support for current technologies. Forecasts financial, physical, and human resource needs to meet established objectives.
Bachelor's degree and six years management experience. Advanced degree in related field a plus.
Minimum 10+ years experience in IT Operations Management and Service Delivery, Project Management, Service Level Management, Vendor Management.
Experience in managing support in a 24x7, multi-site environment.
Exceptional customer service and communication skills.
Experience in managing a large fleet (> 7000) of end-user technology components (e.g. laptops/desktops, telephones) in a multi-site, geographically dispersed, environment.
Experience with Avaya or Cisco telephony equipment a plus.
Experience with VMWare, Citrix, Cisco and Microsoft technologies highly desired.
Must have sound knowledge of the health care environment and applications.
Strong supervision and management skills.
Ability to address policies, principles, and operational issues in both overview and detailed levels Innovative team building skills.
Ability to develop financial models.
Excellent verbal and written communication skills Strong political acumen, diplomacy, and emotional intelligence.
Ability to deal effectively with customers, management, system and application programmers, and vendors.
Ability to understand the requirements of various constituencies and put them into operating terms for delivery teams.
Exceptional analytical, planning, problem solving, and systems design skills.
Ability to prioritize and manage multiple projects and activities within time, budget, and technical constraints.
Ability to deconstruct a verbalized goal into separate tasks that work in concert to change an idea into reliable software.
Proficiency with MS Project and Excel.
Ability to transform functional requirements into digital reality.
Ability to manage technical teams in a matrix environment.
Internal Number: 53750-45909
About Cook Children's Health Care System
Cook Children's Health Care System embraces an inspiring Promise – to improve the health of every child in our region through the prevention and treatment of illness, disease and injury. Based in Fort Worth, Texas, we’re proud of our long and rich tradition of serving our community.